Manager of Account Management, EUR (Bilingual - German)

About the role

The Manager of Account Management is responsible for leading the Account Management organization across BENELUX, DACH, and Nordics, with a primary focus on commercial growth, client retention, and team performance. This role is accountable for driving regional retention, Net Revenue Retention (NRR), and upsell performance through a team of Account Managers. In addition to commercial ownership, the role ensures customers achieve long-term value from FareHarbor through strong partnership management, software adoption, and strategic customer engagement. The Manager of Account Management partners closely with the Director of Account Management, VP New Markets, and cross-functional stakeholders to identify regional growth opportunities, reduce churn risk, and strengthen FareHarbor's market position across EMEA. What you'll do here: Commercial Leadership & Revenue Growth Own regional commercial performance across BENELUX, DACH, and Nordics, with accountability for NRR, upsell, retention and account expansion targets Drive commercial growth through upsell, cross-sell, retention & growth initiatives Build & execute scalable strategies to identify revenue opportunities & increase customer lifetime value Monitor portfolio health, churn trends, commercial risks & growth opportunities across the region Own relationships with key strategic accounts & support high-value commercial conversations where required Create customer value through initiatives such as Distribution, Dynamic Pricing, AI implementation, and other FareHarbor growth solutions Identify market-specific growth opportunities & support localization efforts, particularly within the DACH market Team Leadership & Performance Management Lead, coach, and develop a team of Account Managers across the region Build a high-performance, commercially driven, and customer-focused team culture Set clear expectations and ensure alignment with regional business objectives and KPIs Foster an inclusive and positive work environment that supports performance, engagement & growth Operational Excellence & Process Improvement Improve team workflows, processes & operational efficiency across the AM organization Create & maintain AM documentation, best practices, and scalable processes Ensure projects & initiatives are delivered on time and aligned with business objectives Communicate progress, risks, blockers, and resource needs to relevant stakeholders Cross-Functional Collaboration & Strategic Execution Partner closely with Sales, Onboarding, Support, Product, Distribution, and Leadership teams to improve commercial and customer outcomes Translate customer & market insights into actionable business recommendations Support strategic initiatives that strengthen FareHarbor's growth & retention strategy Contribute to the evolution of AM best practices & commercial strategy Success Metric

Benefits

Additional Information

About FareHarbor At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow. With over 20,000 clients across 90+ countries-we're the largest in our industry and shaping the future of travel, together. Our team is an 'Ohana of 1,000+ people around the world. We're passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry. FareHarbor Core Values: Think Client First We Are One 'Ohana Be Curious and Learn Own It. Act With Integrity Embrace the Challenge Why FareHarbor? Founding FareHarbor required unwavering passion. Turning a start-up into the world's leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we've helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams. And since day one, we've known that our real success lies in our people-the Ohana. With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work-to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again. From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can't wait to see all that's to come.

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