RN - Patient Access Center - FT - Days - DIO

About the role

Under the direction of the Care Coordination Center leadership and in collaboration with the Patient Access Center, the Call Center Nurse (RN) communicates with each caller in a professional, caring, and efficient manner to ensure that patients are triaged appropriately and cared for to the highest degree. Using approved guidelines and working with physician offices as needed, refers patients to urgent care or emergency care, provides self-care advice, or refers patients to their primary/specialty provider. Follows up with patients when appropriate and documents all encounters in the patient's electronic medical record.

Responsibilities

• Competencies:
• ACCOUNTABILITY, ASSESSMENT OF PATIENTS, CUSTOMER SERVICE, DEVELOPMENT AND IMPLEMENTATION OF PLAN OF CARE, PATIENT SAFETY - NURSING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR
• Education and Certification Requirements:
• Associates: Nursing (Required)Registered Nurse Compact License (RN LICENSE COMPACT) - Compact RN Multistate, Registered Nurse License (RN LICENSE) - State of Florida (FL)
• Additional Job Information:
• Required Work Experience: Minimum three (3) years of direct patient care nursing experience required. One (1) year of triage/emergency department experience or previous healthcare phone triage experience preferred.
• Other Information: Bilingual preferred.
• Working Conditions and Physical Requirements:
• Asbestos = 2%
• Audible Speech = 0%
• Bending and Stooping = 100%
• Bio hazardous Waste = 0%
• Biological Hazards - Respiratory = 0%
• Biological Hazards - Skin or Ingestion = 0%
• Blood and/or Bodily Fluids = 0%
• Climbing = 0%
• Communicable Diseases and/or Pathogens = 0%
• Computer Monitor = 0%
• Cytotoxic Chemicals = 0%
• Depth Perception = 0%
• Distinguish Color = 0%
• Domestic Animals = 0%
• Dust = 0%
• Extreme Heat/Cold = 50%
• Fire Risk = 0%
• Gas/Vapors/Fumes = 50%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Hazardous Noise = 0%
• Hearing Acuity = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Keyboard Entry = 0%
• Kneeling = 0%
• Laser/High Intensity Lights = 0%
• Latex = 0%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 0%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient = 0%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 0%
• Needles/Sharp Objects = 0%
• Potential Electric Shock = 0%
• Potential for Physical

Benefits

Additional Information

Location: Miramar, Florida We have an outstanding reputation for providing patient- and family-centered care that exceeds all expectations. Together, we have created an award-winning, nationally-recognized system where every effort is focused on delivering Deeper Caring and Smarter Healthcare throughout our communities. Career opportunities exist on diverse teams across our many facilities where you can search open positions and apply online to join #teamMHSflorida. Learn more below.

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