Claims Senior / Officer

Responsibilities

• Check data entry processes to ensure compliance with minimal error
• Assessment of claims in accordance with policy contract and guidelines and approved within the authority limit given
• Verify claims / reports and ensure accuracy in them
• Ensuring emails and telephone call enquiries are well-managed and respond in a timely manner as per KPI
• Ensuring claim settlement is concluded within the agreed Turnaround Time (TAT).
• Responsible for follow up with the end-users ie, policyholders, medical institutions and financial advisers on all issues relating to a claim with the aim of obtaining adequate information to make a decision.
• Analysis workflow processes and streamline when necessary for efficiency
• Look into enhancement of existing system and participate in IT discussion/ UAT testing
• Train junior staff
• Any other projects assigned as and when required

Requirements

• Meticulous and detailedat work
• Analytical
• Positive and objectivemindset
• Innovative and Problem Solver
• Able to Lead Team
• Good verbal and written communication skills
• Able to work independently and fast learner
• Able to multi-task and work under pressure to meet tightdeadline in a fast-paced environment
• Strong customer oriented
• Team player
• Must be familiarwith Microsoft Office applications (Excel,Word and Power Point)
• Degree holders (preferably with minimum 3 years of related work experience in the insurance industry preferably experience with handling Shield Insurance / Group Insurance. Fresh graduates may also apply.
• Preference will be given to candidate who can start work immediately
• *We regret that only shortlisted candidates will be notified and thank you for your interest in our company.

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