Head of Operations

About the role

Reframe Systems is on a mission to build resilient housing for all, at massive scale. To achieve our mission, we need to make high-performance carbon housing more affordable by re-imagining how housing is designed and built. Our volumetric module platform and agile production system drive down cost, delivery time, and embodied carbon for multifamily housing. With our software-driven microfactory in the greater Boston area and a national scaling roadmap underway, we are disrupting assembly line manufacturing for housing production, and we're backed by leading VC firms in the industrial and construction space.

Responsibilities

• Factory Operations & Scaling
• Own the launch and ramp of our next factory, from first article through full production capacity, including facility setup, process design, and staffing
• Drive factory P&L, including throughput targets, labor efficiency, quality metrics, and cost per unit
• Build the management infrastructure and organizational playbook to scale from our current team to a full production workforce, and design the repeatable system for replicating that at future facilities
• Develop and execute a multi-facility scaling strategy, including standards propagation, culture transfer, and knowledge management across sites
• Operational Excellence & Continuous Improvement
• Build the CI function that systematically drives efficiency, waste reduction, and quality improvement across production
• Establish and manage safety programs designed to scale with a large and growing hourly workforce
• Own operational reporting and performance metrics, and partner with our engineering and software teams to ensure production data is actionable in real time
• Supply Chain & Procurement
• Own materials procurement and logistics, including inventory management and vendor relationships
• Partner with Finance to build real-time cost accounting by project and work cell, enabling accurate project margin visibility
• Reduce supply chain fragility as throughput increases and new products are introduced
• People & Organization
• Recruit, develop, and retain the plant leadership team, including Plant Manager(s), Shift Supervisors, and functional operations leads
• Define the operational org structure for new facilities and own the hiring plan to staff them on an accelerated timeline
• Partner with HR and Recruiting to build the talent pipeline and onboarding infrastructure required for high-volume hourly hiring
• Technology & Systems
• Serve as a strategic sponsor and power user of our factory floor software, design-to-manufacturing pipeline, and operational data systems
• Translate operational requirements into actionable product priorities for our software and engineering teams
• Champion a data-driven operations culture. If it isn't measured, it isn't managed

Requirements

• Required
• 10+ years of operations leadership, including at least one large-scale facility launch or ramp in a manufacturing, fulfillment, or industrial environment
• Demonstrated ability to scale teams and operations, not just manage existing ones
• Deep experience operating in technology-enabled environments where software, automation, and physical operations are tightly integrated
• Track record of building operational infrastructure from the ground up, including org design, process development, and management systems
• Strong data orientation, you build systems that generate the metrics you need and make decisions based on them
• Executive presence and communication skills; comfortable in investor-facing and board-level contexts
• Background in high-velocity advanced manufacturing, or logistics operations
• Experience with continuous improvement methodologies (Lean, TWI, Six Sigma) applied in a startup or scale-up context
• Has navigated the "first facility to second facility" transition and understands what breaks
• Comfort operating in a company where the product is still evolving and the playbook gets rewritten regularly
• 30 / 90 / 1 year outcomes
• First 30 days
• Build trust and operating rhythm with key leaders across factory, field, product, and finance; establish cadence for weekly operating reviews and decision-making.
• Assess current-state performa

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