Experience Design (XD) I, Design Operations - Bank of America Experience Design

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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Bank of America's Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, content design, design research, design operations, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences. Bank of America is looking for an Experience Designer (XD) I that will be responsible for executing operational, data management and process strategies to ensure the Experience Design organization delivers effectively and provides the highest possible value within time, scope, and budget by following established XD frameworks, practices and deliverables. The role will build relationships with team leads across XD and partner with peers, and stakeholders from across the organization to ensure roadmap projects are delivered with high standards on experience quality, execution, and professionalism. And contribute to our culture of creativity, accountability, discourse, and measurable key results. This job is responsible for executing on multi-disciplinary Experience Design (XD) delivery, processes and functions for end-to-end digital experiences. Key responsibilities include closely collaborating across different stakeholders, executing on direction from day-to-day leaders, and developing digital experience solutions. Job expectations include applying knowledge and acumen to define and deliver solutions that meet client needs and solve business problems. As an Experience Design (XD) I, Design Operations you will: Execute overall XD operational strategy by being accountable for reporting, data management and routines that ensures optimal resource management and XD project delivery. Operate from a holistic perspective from concept to execution and implementation. Support program delivery by coordinating with team leads and maintaining workflow tracking. Develop and deliver reporting that enables decisions through data and storytelling - including product management and engineering. Build influence and partnerships with stakeholders outside of ongoing project work. Perform regular and ad hoc analysis leveraging automation systems (Jira integrations, MS Copilot, etc) and produce reporting for managers and senior leadership. Demonstrate and manage strong suite of overall XD agile processes, including PI Planning, Sprint planning and management, and Jira data hygiene. Assist XD leaders with resource management, contractor funding, and demand/supply reporting to make the case for incremental resources, as needed. Facilitate process improvement and streamlining of routines to manage risk and drive operational excellence. Build relationships and influence with immediate and extended teammates including researchers, technologists, designers and delivery managers. Seek out any and all issues blocking the XD organization from providing the highest possible value. Proactively collaborate across all organizations to find creative solutions. Communicate effectively and engage with a diverse set of project teammates, partners, and stakeholders - including product management and engineering to understand prio

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