Senior Manager, Sales Engineer - MARLO

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Senior Manager, Sales Engineer - MARLO At Alcon, we're driven by meaningful work, helping people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, your contributions are recognized, and your career grows in new ways. Together, we go above and beyond to make a lasting impact on patients and customers. We foster an inclusive culture and are seeking diverse, talented professionals to join Alcon. Role: Enterprise Sales Engineer, MARLO Reporting to the Sr. Director, KA+PS, US Vision Care, this role connects technical expertise and sales acumen to lead Alcon's Practice Solutions approach to create a win-win MARLO footprint within larger enterprise customers (national eyecare and consumer-focused SaaS opportunities). You will serve as a key in‑market expert on end‑to‑end product, process, and digital platform capabilities, supporting field commercial teams and advancing EHR and SaaS strategic objectives with larger national customers. You will deliver sales and share results through growing the MARLO footprint with larger national accounts. The role operates cross‑functionally across Digital Health, Key Accounts, Practice Solutions, Sales, Marketing, Sales Operations, and other Customer Solutions teams to align strategy and execution. This leader also supports teams managing these national accounts along with EHR customers, collectively driving $300M+ in annual lens sales for Alcon. You will also work closely with the Executive Sales Director, Practice Solutions to ensure alignment to strategic objectives, support and responsibilities. Major Accountabilities: Leadership & Collaboration : Reports to Sr. Director, KA+PS with a dotted line to Director, Practice Solutions; collaborates across MARLO (Digital Health Team) and key stakeholder groups to align strategy, priorities, and execution. Serves as a core member of the Steering Committee, shaping product direction, prioritizing enterprise initiatives, and ensuring customer-driven requirements are translated into scalable solutions aligned with enterprise customer objectives. Technical Discovery & End-to-End Selling Cycle Management : Partner with ESD and Digital Sales Key Account Managers to lead technical discovery, uncover enterprise customer pain points, and translate business needs into viable technical and workflow solutions. Serves as the connective bridge between commercial, product, and delivery teams-guiding solution design, supporting pre-sales efforts, managing solution feasibility, and enabling delivery of standard and customized offerings across the full sales lifecycle. Relationship Management & Market Coverage : Partners with ESD, PXDM, PXM, and key account teams to cover the USVC landscape and MARLO opportunities with national eyecare and consumer focused accounts. Conducts discovery to understand customer needs, workflows, and strategic priorities to identify and qualify solution opportunities. Program & Project Ownership : Leads critical initiatives (program development, analytics, training, marketing liaison) and MARLO‑level efforts aligned to customer strategy. Partners with Digital Health teams to manage project scope, risks, and dependencies while ensuring enterprise implementations remain on track and aligned to defined success metrics. Account Planning & Execution : Develops and executes business plans with field MARLO and HQ teams; Supports pre-sales planning, opportunity qualification, and execution to drive targeted sales objectives and accelerate deal progression. Implementation Excellence : Implements approved practice solutions with high customer satisfaction; partners cross-functionally to ensure technical readiness, workflow alignment, and successful adoption through go-live and optimization phases. Training Enablement : Recommends and helps create training, tools, and enablement resources to grow internal capabilities, support active opportunities, strengthen competitive positioning, and drive adoption of digital and MARLO solutions. Cross ‑ Functional Orchestration : Navigates complex account environments; Orchestrates matrixed teams across all Alcon personnel touching the customer to align strategy, remove obstacles, and deliver cohesive, customer-centric solutions. Strategic Partnership & Insights : Builds trusted relationships with opportunity accounts; gathers and synthesizes customer, market, and competitive insights to inform solution design, positioning, and strategic recommendations while staying current on industry and regulatory trends. Solution Recommendations & Compliance : Proposes new solutions to address practice needs; Articulates value, differentiation, and expected outcomes while leveraging the Alcon portfolio in compliance with policy, regulatory, and legal requirements. Voice of Customer & Continuous Improvement : Captures and communicates voice-of-customer insights to inform product, program, and process improvements; contributes to continuous

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