Technical Operations Team Leader

About the role

About us At UCL, technology underpins world-leading education, research and innovation. Through the Information Services Division (ISD), we deliver the digital services and infrastructure that enable more than 50,000 students and 16,000 staff to learn, teach, research and collaborate effectively. Technical Operations plays a critical role in supporting this mission, providing frontline technical expertise across UCL's diverse campus environment. We are seeking an experienced Technical Operations Team Leader to help deliver high-quality IT, AV and network support services across the university. About the role This is an exciting opportunity to lead a team of engineers delivering responsive, customer-focused support for desktop, laptop, network and audio-visual technologies. You will oversee day-to-day service delivery, ensuring incidents and requests are resolved efficiently and service standards are consistently met. As a key member of the Technical Operations team, you will provide technical leadership, act as an escalation point for complex issues and work collaboratively with colleagues across ISD to drive service improvements. You will also support the development of your team through coaching, mentoring and performance management. This full-time role is offered on a hybrid basis, with a minimum of three days per week on campus (subject to change). About you You will bring experience of leading technical support teams within a customer-focused IT environment and have a strong understanding of desktop, network and AV technologies. You will be confident managing competing priorities, maintaining high service standards and working within an ITIL-aligned environment. With strong communication, leadership and problem-solving skills, you will be passionate about delivering excellent customer service, developing others and driving continuous improvement across a complex organisation. delivery of technology services that support one of the world's leading universities and its ambitious future plans. What we offer As well as exciting opportunities, UCL offers a range of great benefits. Find out more: UCL Rewards and Benefits . Our commitment to Equality, Diversity and Inclusion "As London's Global University, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We particularly encourage applications from candidates underrepresented in UCL's workforce, including those from Black, Asian and ethnic minority backgrounds, disabled people, and - for Grade 9 and 10 roles - women. Customer advert reference: B01-05516

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