Senior Product Manager (EST, Remote)

Responsibilities

• Partner directly with the leadership team to translate strategic vision into products that customers and Brand Partners love.
• Translate customer, Brand Partner, operational, and stakeholder needs into product requirements that account for both digital and physical product realities.
• Bring a hardware-informed product mindset to roadmap decisions, including feasibility, manufacturability, operational complexity, logistics, quality, compliance, reliability, supportability, and scalability.
• Collaborate with internal and external stakeholders across Product, Engineering, Operations, Supply Chain, Compliance, Fulfillment, Customer Support, and Brand Partner teams to ensure products can be successfully built, launched, delivered, and supported.
• Create product artifacts that capture end-to-end requirements across the full product lifecycle, including user outcomes, stakeholder needs, technical constraints, operational workflows, physical product dependencies, launch readiness, and post-launch support requirements.
• Anticipate real-world implementation risks, including vendor dependencies, fulfillment constraints, quality issues, regulatory considerations, physical product limitations, and customer experience breakdowns.
• Evaluate tradeoffs between customer experience, business impact, technical feasibility, operational readiness, compliance, and physical product constraints.
• Deeply understand and represent the voice of EllieMD's Brand Partners and customers in everything you build.
• Define success metrics, prioritize product problems, and ship solutions that achieve measurable business goals.
• Own and drive one or more products from concept through launch and beyond, maintaining accountability for outcomes and continuous improvement.
• Work closely with Design, Engineering, Data, and Operations to learn quickly, iterate rapidly, and ship high-quality products.
• Build and maintain product backlogs that balance quick wins with long-term strategic initiatives.
• Drive progress against milestones, resolve blockers, and maintain healthy team execution.
• Gather and analyze user research, product insights, and market data to inform product decisions and prioritization.
• Create structured product documentation, including PRDs, user stories, and technical specifications, to guide implementation and ensure team alignment.
• Coordinate effectively across functions to ship products that work seamlessly across the customer journey.
• Communicate clearly about what you are building, why it matters, progress updates, risks, and key learnings.
• Identify gaps and interdependencies across systems and proactively ship solutions that improve organizational efficiency.
• Facilitate brainstorming and strategy sessions, distilling complexity into products that solve real problems.
• What You'll Do: 30-60-90 Day Plan
• First 30 Days: Learn, Align, and Build Context
• In your first 30 days, you will develop a deep understanding of EllieMD's business, customers, Brand Partner model, product ecosystem, operational workflows, and strategic priorities:
• Build a deep understanding of EllieMD's mission, healthcare platform, Brand Partner network, customer ex

Benefits

Additional Information

About EllieMD EllieMD is on a mission to revolutionize healthcare by empowering individuals with pharmaceutical-grade products and a network of dedicated Brand Partners. We believe healthcare should be accessible, transparent, and built on trust. Inspired by the wisdom, strength, and nurturing nature of elephants, our name reflects our commitment to care, integrity, and empowerment. We are dedicated to ensuring that our customers, partners, and community feel supported, valued, and protected. As a member of our team, you will help bring this mission to life by upholding our values of accountability, collaboration, excellence, integrity, and care. We are looking for individuals who take pride in delivering high-quality experiences and thrive in a fast-moving, innovative environment. Position Overview EllieMD is seeking a rigorous, execution-oriented Senior Product Manager on the East Coast , with strong product fundamentals and a hardware-informed mindset. This person will help build and ship products that drive the evolution of our healthcare platform. We are looking for someone who can think across software, physical products, operations, compliance, logistics, and user experience. The ideal candidate can translate complex stakeholder needs into clear product requirements, user outcomes, and shipped solutions. This role is well-suited for someone with experience or fluency in hardware, connected devices, physical products, regulated product environments, supply chain-aware product development, or operationally complex systems. You understand that great products are not only software experiences. They must also work reliably in the real world across physical workflows, partner operations, logistics, compliance requirements, fulfillment constraints, and end-user behavior.

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