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Management Adjusting CSL Associate Manager

External
Allstate logoAllstate · - FL (remote)
ContractRemote4d ago
ComplianceLeadershipMentoringNegotiation
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Responsibilities

  • Frequently participates in special projects as a subject matter expert
  • Manages and oversees performance of vendors
  • Oversees response to highly complex arbitrations contentions
  • Oversees the negotiation of highly complex claim settlements
  • Oversees the resolution of highly complex customer conflicts or issues
  • Analyzes unit reports and supports the achievement of business unit objectives
  • Defines, analyzes, and tracks department, section, and/or unit measures
  • Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
  • Supervisory Responsibilities
  • This job has supervisory duties.
  • #LI-LS2

Requirements

  • Claims Processing, Coaching, Communication, Conflict Management, Employee Supervision, Leadership, Negotiation, Process Improvements, Strategic Plan

Benefits

Additional Job DescriptionBase compensation offered for this role isAssociate Manager: $80,000.00 - 124,600.00/salaryAnnually and is based on experience and qualifications.Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click " here " for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the "EEO Know Your Rights" poster click " here ". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click " here ". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.Health insuranceVision insurancePerformance bonus

Additional Information

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Associate Manager is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes. This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention *** Looking for a hands-on Material Damage claims leader who can manage a team, coach performance, and handles extended file handling and serious injury for FL and GA-while delivering strong customer outcomes.***

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