Project Manager (Night Shift)

Responsibilities

• Manage a portfolio of small-to-moderately complex TraceLink software implementation and partner integration projects in alignment with the TraceLink Professional Services Methodology.
• Support larger or more complex initiatives under the guidance of a PM3, as needed.
• Set up and maintain projects within TraceLink's Professional Services Automation (PSA) tool, ensuring accurate and timely updates to project data including timelines, milestones, risks, issues, R/A/G status, and timesheets.
• Track and report project status, risks, issues, and overall health to internal stakeholders and customers.
• Monitor project scope and budget in accordance with the SOW; identify scope changes and support Change Order documentation and processing.
• Coordinate with internal technical resources and service partners to ensure project tasks are executed according to plan and department standards.
• Facilitate customer meetings including kickoffs, status reviews, and milestone checkpoints.
• Provide clear, professional, and timely communications to customers and internal stakeholders, escalating risks or issues appropriately.
• Maintain awareness of cross-functional impacts to ensure a smooth customer service experience.
• Contribute to Professional Services process improvements and best practices.
• Achieve customer satisfaction targets for assigned projects.
• Meet individual billable utilization targets.
• Provide structured product feedback and escalate product defects through appropriate channels.
• Stay current on TraceLink product releases, industry regulations, and relevant supply chain trends.
• Required Skills and Competencies
• Technology
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Project, Outlook), Google Workspace tools, Salesforce, and collaboration tools such as Slack.
• Experience working with Professional Services Automation (PSA) tools (e.g., Clarizen or equivalent).
• Ability to manage project documentation, reporting, and tracking tools effectively.
• Planning and Organizing
• Strong organizational skills with attention to detail.
• Ability to manage multiple concurrent projects of moderate complexity.
• Demonstrated ability to meet deadlines and manage competing priorities.
• Proactively identifies risks and supports mitigation planning.
• Growing capability to independently manage customer commitments and expectations.
• Communication
• Strong verbal and written communication skills with the ability to produce professional documentation.
• Effective meeting facilitation skills for project-level discussions.
• Ability to communicate clearly with customers, technical teams, and cross-functional stakeholders.
• Escalates issues appropriately and in a timely manner.
• Demonstrates active listening and responsiveness to customer needs.
• Leadership and Teamwork
• Works collaboratively within cross-functional teams.
• Builds productive working relationships with customers and internal stakeholders.
• Demonstrates ownership and accountability for assigned projects.
• Seeks guidance when needed while steadily increasing independence.
• Shares knowledge and contributes to a positive team environment.
• Quality
• Demonstrates a "right first time" mindset.
• Follows established SOPs, Work Instructions, and Professional Services standards.
• Ensures accuracy of project documentation and reporting.
• Raises concerns proactively when quality, scope, timeline, or budget may be at risk.
• Customer Service
• Builds and maintains positive working relationships with customers.
• Understands customer objectives and aligns project execution accordingly.
• Can speak competently abo

Benefits

Additional Information

Company overview: TraceLink is the world's largest Agentic Business Network, enabling life sciences and healthcare companies to build and manage a scalable digital workforce of governed, no-code AI agents that execute and coordinate mission-critical supply chain operations alongside human teams. Powered by the Integrate-Once™ OPUS platform, TraceLink links more than 300,000 network participants, enabling multi-enterprise processes at global scale. Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world. Our expanding product suite continues to protect patients and now also enhances multi-enterprise collaboration through innovative new applications such as MINT. Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably. Position Overview The Project Manager (PM) is an individual contributor within the Professional Services organization responsible for delivering TraceLink solutions to customers on time, within scope, and within budget according to the applicable Statement of Work (SOW). This role requires developing technical, organizational, consultative, and communication skills, along with the ability to manage multiple concurrent customer engagements with increasing independence.

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