Lab Service Manager

About the role

Oversees the day-to-day execution of onsite scientific support objectives at customer facilities, ensuring productivity and delivery of high level scientific support services to customers. Supervises a team of scientists, scientific support supervisors and/or highly technical scientific support associates, either at a large site or multiple smaller sites in a geographic region. Sets operational priorities for the team, reviews completed work, and provides feedback to accomplish plans and deliver results effectively. Identifies opportunities to refine or enhance work methods, implementing adjustments to improve efficiency and the overall effectiveness of scientific support operations. Resolves challenges, like customer issues, within the scope of the services provided by analyzing relevant data and factors to develop informed solutions. Facilitates communication with external customers and internal teams to ensure mutual understanding and engagement across disciplines. Encourages a collaborative environment, supporting team members in achieving objectives while fostering alignment with broader scientific support services initiatives. OVERVIEW We are currently seeking a temporary replacement for the role of Laboratory Service Manager , offered as a 1-year contract . This position is a key management role within VWR's on-site service solution at AstraZeneca, supporting the Laboratory Support Service based at The Discovery Centre on the Cambridge Biomedical Campus. The Laboratory Service Manager is responsible for overseeing a group of laboratories delivering essential support services through Laboratory Technicians and Laboratory Managers. These services are provided in close collaboration with internal teams and external vendors to ensure operational excellence, compliance with HSE standards, and a seamless lab environment. The role plays a crucial part in enabling scientists to focus on their core research activities by ensuring efficient, high-quality laboratory support services. POSITION PROFILE (Main purpose of position and interdependencies) This position oversees a core of laboratories which deliver the services of the Laboratory Technician (LT) and Laboratory Managers (LM), who are critical in delivering services including consumable management, waste management support, laboratory housekeeping, and equipment maintenance. This role focuses on ensuring high-quality service delivery, adherence to Health, Safety, and Environmental (HSE) requirements and Standard Operating Procedures (SOPs), enhancing operational effectiveness through lean principles, and fostering strong customer relationships. This role reports to the Laboratory Operations Manager and will be a proactive, communicative leader dedicated to team development and service excellence. MAJOR JOB DUTIES, RESPONSIBILITIES AND DELIVERABLES (KPIs) Typical responsibilities may include: Service Delivery and Operations: - - Manage the LM support services to ensure labs are well maintained and operational, including lab communication, consumable management, SHE support, lab processes, and equipment support. - Manage the Laboratory Service Lead to ensure the effective delivery of LT support services, including consumable management, waste management support, general laboratory housekeeping, and routine equipment maintenance. - Redeploy and resource LT and LM to ensure the continuous cover of service. Collaborate with other internal services and external vendors to meet overall customer needs and service level agreements. Develop, implement, and maintain SOPs, risk assessments, and COSHH documentation for all team activities. Actively conduct health and safety inspections and audits. Manage supplier and contractor relationships pertinent to laboratory support services. Interpret current and future customer requirements. Respond by utilising internal and external benchmarking and reviewing in-lab and digital expectations and opportunities. High level understanding of all internal services, partner services and Lab Management interdependencies promoting collaboration and exploiting the value add To develop a high-level understanding of all internal and partner services and Lab Management interdependencies promoting collaboration and exploiting the value add. Team Leadership and Management: - Directly manage and lead a team of 9 Laboratory Managers. - Manage a Lab Service Lead and oversee the Laboratory Technicians. - Recruit, onboard, and manage ongoing behavioural and performance management. Oversee workload prioritisation, coordination, and execution of daily operational tasks for the team. Manage holiday allocation and approval, ensuring adequate coverage and business continuity through resilience planning. Identify and support the developmental and essential job training needs of the team. Conduct annual performance reviews and regular check-ins with team members. Address and manage any performance-related issues within the team. C

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Company Intel

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