Senior Spa Training Manager

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WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities Operations & Guest Experience Act as a brand guardian for Spa & Wellness standards, ensuring treatment delivery, consultation, and guest journey are consistent with brand positioning and service philosophy. Sustain an active floor presence to observe service delivery, provide in-the-moment coaching, and reinforce standards through ongoing feedback and recognition. Have full working knowledge of all treatments and services, with capability to supervise, correct and demonstrate technical tasks to associates as per set standards. Demonstrate hands-on expertise with longevity and wellness equipment, including safe set-up, contraindications, treatment parameters, and troubleshooting, to protect guest safety and ensure consistent results. Work with Spa & Wellness leadership to align treatment sequencing, room set-up, amenities, and wellness-journey touchpoints, delivering consistent execution across shifts and therapist levels. Analyze guest comments and service recovery cases with Spa & Wellness leadership to identify root causes and implement targeted coaching to prevent recurrence and elevate the guest experience. Financial & Commercial Management Align training initiatives with commercial priorities (retail conversion, add-on penetration, program uptake) with the Spa & Wellness Director, and track impact through KPI movement. Drive revenue opportunities by training teams in consultative selling, treatment upgrades, and equipment utilization, ensuring confident and ethical positioning of offerings. Strengthen retail performance by keeping product knowledge accurate, ensuring launch readiness, and standardizing merchandising talking points and aftercare prescriptions in line with brand guidelines. Promote cost discipline and sustainability by training on correct product dosing, linen usage, equipment care, and wastage reduction without compromising the guest experience. Coach teams on productivity drivers (treatment timing, room turnover standards, consultation flow) to improve efficiency while protecting quality and personalization. Conduct regular compliance and standards audits (treatment quality/sequence checks, hygiene and safety, product/equipment handling, consultation documentation, and guest journey touchpoints), then report findings and drive corrective actions. Verify that therapist competencies meet brand standards and regulatory requirements (health & safety, chemical handling where applicable, and equipment safety). Sales, Marketing & Brand Representation Plan and deliver brand and product-house training (new product launches and protocol updates), coordinating with external partners and internal stakeholders to build the annual training calendar. Deliver retail training for therapists and receptionists, strengthening product knowledge, benefits education, and ingredient storytelling. Prepare the team for marketing and seasonal campaign rollouts through updated service scripts, treatment storytelling, and brand messaging to support confident guest communication. Build upsell and cross-sell playbooks with Spa & Wellness leadership for add-ons, wellness programs, memberships (if applicable), and equipment-based services, keeping recommendations aligned to guest needs and ethical selling. Equip the team to explain brand differentiators, wellness philosophy, and longevity concepts in guest-friendly language, tailoring communication to different guest profiles and cultures. Partner with Marketing to refine digital and on-property storytelling (treatment descriptions, key messages, FAQs), ensuring wellness claims are accurate and guest guidance remains within brand parameters. People Leadership & Associate Relations Use performance reviews and skills gap analyses to identify training needs per department, team and individual. Provide on-the-job coaching for individuals not meeting KPI targets (service quality, retail conversion, productivity, guest feedback) through observation, feedback, refresher training, and structured improvement plans with clear follow-up timelines. Contribute to recruitment and onboarding by supporting trade tests and interviews for technical competence and service mindset, and by ensuring new joiners complete structured onboarding and probation assessments. Embed a coaching culture through regular floor observation, structured checklists, feedback conversations, and recognition of best practices to build engagement and confidence. Partner with HR on associate relations by surfacing recurring concerns from the floor, promoting fair and consistent standards, and reinforcing professional conduct, grooming, and service behaviors. Develop succession plans and identify high-potential associates; provide development opportunities through stretch assignments, mentoring, and structured progr

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