Contact Centre Officer

About the role

Our client is seeking responsible and customer-focused individuals who are confident handling high volumes of customer enquiries in a fast-paced environment. This role is suitable for candidates who are patient, professional, detail-oriented, and comfortable communicating with customers over the phone daily. Job Scope: Manage inbound customer enquiries through calls and emails in a timely and professional manner. Provide accurate information and first-level support for customer issues and enquiries. Perform issue identification, troubleshooting, and escalation according to internal procedures. Handle customer concerns calmly and professionally while maintaining service standards. Ensure proper documentation and follow-up of all cases. Support operational and administrative duties as assigned. Job Requirements: Minimum GCE 'O' Level or equivalent. Minimum 1 year of experience in contact centre, customer service, or frontline support roles. Comfortable handling a high volume of calls and customer interactions daily. Strong communication skills with clear spoken and written English. Able to multitask, follow processes, and work independently with minimal supervision. Comfortable working in a desk-bound office environment during office hours. Basic technical troubleshooting knowledge for mobile phones and applications is preferred. Healthcare industry experience is an advantage. 📍 Location: East 🕒 Working Hours: Monday to Friday: 8:00am - 5:00pm, Saturday: 8:00am - 1:00pm (44 working hours weekly) 💰 Salary: Basic up to $2,300 If this sounds like you, click APPLY NOW to send us your CV. We regret that only shortlisted candidates will be notified. Eleanor Ho EA Registration No.: R1325724 EA License No.: 25C2695

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