Guest Relations Executive

About the role

Our outlets are seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management. As the first point of contact, you will play a key role in shaping our guests' experience - ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.
• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.
• Optimise table allocation and guest flow to maximise service efficiency during peak periods.
• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.
• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.
• Monitor overall service flow, ambience, and presentation to uphold brand standards.
• Assist with billing processes, payments, and reconciliation in accordance with company procedures.
• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.
• Capture and report guest insights to management to support service improvements.
• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1-2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).
• Confident communicator with strong interpersonal skills and professional presence.
• Guest-centric mindset with calm problem-solving abilities.
• Comfortable working in a fast-paced, high-volume CBD environment.
• Familiar with reservation systems and POS systems (advantageous).
• Well-groomed, proactive, and a collaborative team player.
• Able to work shifts, weekends, and public holidays.

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