Senior Production Support Engineer

Responsibilities

• Supporting the technology associated with the Enterprise Data application - including interactions with the Investment Division as well as other internal application consumers to provide reliable, scalable, and timely support of the production and UAT environments.
• Providing change management oversight of the application as well as other dependent application changes.
• Ensuring all changes and processes are properly documented.
• Investigating and resolving break fix issues, which may include minor development work, as well as ensuring proper build and deployment of changes to lower environments in conjunction with company SDLC standards.
• Escalate troubleshooting assistance to the product vendor, when necessary.
• Coordinate and execute upgrades of the MarkitEDM platform as well as server and database upgrades/migrations.
• Coordinating technology efforts with Corporate IT and the business units.
• Providing support to business units

Benefits

Additional Information

Reporting To: Senior Manager, Production Support Engineer Shift: EMEA (1:30 pm - 10:30 pm IST) (India) About Russell Investments, Mumbai: Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 90-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is "Top 12 Ranked Consultant (2009-2024)" in P&I survey 2024 with $962 billion in assets under advisement (as of December 31, 2025) and $376.9 billion in assets under management (as of December 31, 2025) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai - and has opened a new office in Mumbai, India in June 2023. Joining the Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be part of the team based out of Goregaon (East) and contribute to the foundation and culture of the firm's growing operations in India. The Mumbai office operates with varying shifts to accommodate time zones around the world. For more information, please visit https://www.russellinvestments.com . Job Description: As a senior production support engineer, you will be involved in the day-to-day activities associated with supporting the Enterprise Data applications - Production-UAT environments and User Interface. You will ensure successful end to end processing of daily regional feeds, resolving workflow issues, reloading historical file requests, break/fix changes and small enhancements, and troubleshooting issues raised by downstream consumers of Enterprise data applications. The purpose of this role is to provide frontline technical support of the application and User Interface to our project development team, data operations team, and downstream internal consumers of the data. You will liase with project developers in London and Seattle and troubleshoot issues with other business critical applications across the Russell Investment landscape. The ideal candidate for this role will be someone with strong customer service skills, a team player who can also work independently, and adheres to application and the company's best practices. A combination of strengths, both technical and soft skills, is a must to be successful in this highly demanding role. Years of Experience Overall 8+ years of IT experience 3+ years of experience in the financial industry preferred Qualifications & Technical skills Technical skills: Strong Microsoft SQL skills (Stored procedures, CTEs, Joins, views, etc.) Knowledge of data warehousing and management of large volumes of data Knowledge of below would be preferred, but not a must: Markit EDM Tidal scheduler (as a user) Any monitoring tool (E.g. Splunk/ AppDynamics/ Solarwinds) JIRA Other skills: Ability to communicate technical details to all levels of management, both written and verbal Experience troubleshooting and resolving complex issues in a timely manner Effective at working under pressure in a high paced environment Strong experience in Production Support role with ability to handle multi-tasking Special Requirements Occasional calls/meetings with Seattle and/or London outside of normal work hours Occasional weekend and on call shifts (up to twice monthly)

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