Reconditioning Estimator Specialist

About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, se

Responsibilities

• Prepare accurate reconditioning estimates for auto body, detail, and mechanical services (including PSI) for commercial, dealer, rental, and retail customers, as well as lot and internal damage.
• Communicate estimates in all required formats (electronic, email, written, etc.) to meet internal and external customer expectations.
• Develop basic estimates using information gathered from technicians, customers, and vendor sources.
• Review, revise, and follow up on repair quotes to ensure accuracy and timely completion.
• Monitor repair status, timelines, and job progress to support cycle-time reduction and throughput goals.
• Coordinate sublet and off-site repairs, ensuring accurate tracking and consistent communication with vendors.
• Serve as a liaison between Client Services, reconditioning teams, mechanical shops, and external vendors to ensure seamless day-to-day operations.
• Assist in workflow coordination across departments to enhance operational efficiency, prioritize vehicle movement, and minimize delays.
• Maintain accurate records and complete all required documentation.
• Gather parts pricing and information from vendors to support estimate accuracy.
• Communicate clearly with customers, auction staff, and internal teams regarding services, products, and repair questions.
• Build and maintain strong working relationships across teams and departments.
• Support scheduling, dispatching, and process improvement initiatives as needed.
• Complete additional duties as assigned by management.

Requirements

• Required
• High school diploma or equivalent
• 1+ year of customer service experience
• Proficiency in PC applications and estimating software
• Automotive parts knowledge
• Safe drivers needed; valid driver's license required.
• Ability to operate vehicles with both standard and automatic transmissions
• Effective verbal communication and interpersonal skills
• Strong organizational skills with the ability to prioritize in a fast-paced environment
• Ability to lift and carry up to 25 lbs. (e.g., tools, equipment)
• Vision abilities including close, distance, and color vision, depth perception, and the ability to adjust focus
• Preferred
• 1-3 years of collision and/or mechanical estimating experience
• Demonstrated leadership skills and ability to guide cross-functional coordination.
• SMCOX
• Drug Testing

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Estimator/Auditor II Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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