Quality Manager

Responsibilities

• Lead the Quality function for the Costa Rica site, ensuring alignment with business objectives and organizational quality standards.
• Provide strategic and operational leadership to Quality teams, including supervisors, engineers, auditors, inspectors, and other quality personnel, promoting accountability, engagement, and professional development.
• Lead internal, external, and customer audits, ensuring effective preparation, execution, follow-up, and closure of findings.
• Drive structured problem-solving initiatives using root cause analysis methodologies and preventive actions to eliminate recurrence.
• Develop, monitor, and communicate quality metrics and performance indicators to identify trends, support decision-making, and drive improvement initiatives.
• Partner closely with Manufacturing, Engineering, Supply Chain, EHS, and other cross-functional teams to ensure product quality and customer satisfaction.
• Lead continuous improvement initiatives focused on enhancing quality performance, strengthening compliance, and reducing the cost of poor quality.
• Actively participate as a member of the Costa Rica Site Leadership Team, contributing to strategic decisions related to operational performance, organizational capability, and business growth.
• Exercise clear decision rights within the quality domain while seeking input from those with relevant knowledge before deciding-understanding when to act independently versus when to align cross-functionally.
• Operate effectively within a matrix structure, influencing stakeholders across multiple functions and organizational levels at both local and global levels.
• Coach and enhance the communication of Principle Based Management (PBM) framework and guiding principles within the Quality organization
• Develop talents in the organization to be contribution-motivated to maximize their contribution to the long-term success of Quality group.
• Fulfill Supervisor Responsibilities in PBM framework and actively coach supervisors in the team to act the same. Drive direct and indirect subordinates to hold themselves more accountable by lowering the decision rights
• Manage key transformation initiatives of quality organization
• Create the right environment by fostering inclusion, adopting the challenge process and honest communication
• Bachelor's degree in Engineering, Science, or another STEM-related discipline.
• 10+ years of progressive experience in Quality roles within regulated manufacturing environments.
• At least 5 years of leadership experience managing Quality teams, including experience leading leaders with direct reports.
• Candidates must submit an English version of their resume for consideration, as the hiring manager and interview process will be conducted in English.
• Excellent written and verbal communication skills in both English and Spanish .
• Demonstrated experience leading and maintaining Quality Management Systems within manufacturing environments.
• Proven experience leading internal, external, and customer audits, including the development and execution of corrective action plans.
• Experience managing supplier quality activities, including supplier qualification, audits, and performance improvement initiatives.
• Strong knowledge and practical application of quality methodologies and str

Additional Information

We are seeking an experienced and strategic Quality Manager to lead the Quality function for our Costa Rica operations. This role is responsible for driving quality excellence across the site, ensuring compliance with applicable standards and regulatory requirements, developing high-performing teams, and fostering a culture of continuous improvement and customer focus. As a member of the Site Leadership Team, the Quality Manager will provide both strategic direction and operational oversight for all quality-related activities, including Quality Management Systems, customer quality, supplier quality, audit readiness, and the development of local Quality capabilities. The successful candidate will demonstrate strong leadership skills, sound judgment, and the ability to influence effectively within a matrix organization, balancing local business priorities with global quality expectations and standards. This role requires operating from principles, not just procedures-understanding why quality systems work, not just how to maintain them.

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