Customer Service (Property / Up to $3k / West)

About the role

This role provides a professional TOP handover experience for our customers and to assist in the timely rectification/resolve of customers' complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

Responsibilities

• You act as a bridge between homeowners, contractors, and the customer service team .
• Pre-handover preparation (before keys are handed over)
• Work with contractors to ensure everything needed for handover is ready (documents, checklists, unit information)
• Make sure all units are properly prepared for buyers to inspect and receive
• Unit inspection (very important part of the job)
• Inspect every unit before handover
• Check for defects such as paint issues, broken fittings, plumbing or electrical issues, finishing problems. Additionally, you are required to confirm whether the unit is ready to be handed over to the buyer.
• Defects coordination (after inspection / handover)
• Track and follow up on defects reported by homeowners
• Liaise with main contractors to fix issues within deadlines
• Customer complaint handling
• Respond to homeowner complaints related to defects or unit condition
• Ensure issues are resolved properly and homeowners are satisfied

Requirements

• 'A' Level/Diploma in real estate or relevant discipline
• Minimum 2 - 3 years in real estate and customer service
• Good written and verbal communications skills
• Good organizational and problem-solving skills
• Customer oriented
• Adaptable to new and changing situations
• EA Reg. ID: R25157446 (Katherine Carlen)
• PERSOL Singapore Pte Ltd - RCB No. 200007268E - EA License No: 01C4394

Additional Information

Duration : 1 year contract Working Hours : Monday to Friday, 8.45am to 6pm Working Location : Bukit Batok, Woodlands, Cashew, Fort Canning (rotational)

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