Field Service Engineer

Responsibilities

• Able to complete all Technician Responsibilities with 100% accuracy.
• Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm 'traps.' Depth perception is critical.
• Work safely on Elekta's full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new products.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (Part sales where applicable).
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures.
• What you bring
• Associate degree or equivalent experience in Electronics, Physics, or a related discipline.
• 3-5 years of field service experience, or Level 2 qualification in two or more modalities.
• Strong electro-mechanical aptitude and proficiency with test equipment (e.g., oscilloscopes, multimeters) and hand tools.
• Computer literate with solid understanding of Good Manufacturing Practices, including ESD protocols.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills with a professional presence that positively represents Elekta.
• Organized and capable of preparing clear, concise reports.
• Willingness to travel and work independently as needed.
• Valid driver's license in home state.
• Compliance with customer vendor credentialing requirements and Elekta's U.S. COVID-19 Vaccination Policy.
• Commitment to Elekta's philosophy, policies, and full legal and regulatory compliance.

Benefits

Additional Information

Are you a current Elekta employee? Please click here to apply through our internal career site Find Jobs - Elekta . Want to join a team with a mission to improve and save lives? We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities. We currently have the following opportunity available - please contact us for more details! W e don´t just build technology. We build hope. We are looking for a Field Service Engineer to join our dynamic team! Location: St. Louis, MO - candidate must be located in this location or willing to relocate here. At Elekta, we're pioneering the future of medical technology with cutting-edge solutions that make a real difference in patients' lives. From our advanced Linear Accelerators for cancer treatment to the Gamma Knife-the gold standard in non-invasive therapy for neurological disorders-we're redefining what's possible in precision medicine. Our innovations span a wide range of engineering disciplines, including high-power RF systems, electronics, mechanical and vacuum systems, control systems, and software and networking environments. It's a dynamic, collaborative space where technology meets compassion. We're looking for a Field Service Engineer who's not only technically skilled but also deeply committed to delivering exceptional service. In this role, you'll be the face of Elekta-resolving mechanical and electronic issues with professionalism and care, while building trusted relationships with our customers. If you're passionate about making a meaningful impact and thrive in a fast-paced, mission-driven environment, we'd love to connect with you.

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