Director, IT Field Services & Infrastructure

Requirements

• Job Overview
• Duties include but are not limited to:
• Leading and developing a team of seven IT SmartHands Engineers across multiple campus locations.
• Overseeing the deployment, maintenance, and retirement of desktop, classroom, and infrastructure hardware.
• Developing and maintaining Service Level Agreements (SLAs) for on-site technical support.
• Collaborating with Network and Systems teams to support physical infrastructure "hands-on" requirements.
• Managing vendor relationships and procurement for field service equipment and supplies.
• Implementing standardized workflows for hardware provisioning and asset management.
• Work Interactions
• Requirements and Qualifications
• Minimum Education: Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum Experience: 7-10 years of progressive experience in IT operations or field services, with at least 3-5 years in a supervisory or leadership capacity
• Technical Qualifications: Proficiency in ITIL framework (Certification preferred), project management methodologies, and extensive knowledge of enterprise hardware environments (Windows/macOS, AV systems, and network cabling)
• Preferred Requirements: Master's degree; experience in a Higher Education environment; PMP or CompTIA certifications.
• Work Mode Designation
• Pay Range:
• The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
• $80,429.00 - $157,238.93
• Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.
• Current Georgetown Employees:
• If you currently work at Georgetown University, please exit this website and login to GMS ( gms.georgetown.edu ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
• Submission Guidelines:
• Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
• Need Assistance:

Benefits

Additional Information

Georgetown University comprises two unique campuses in the nation's capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

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