Partnerships Program Manager

Responsibilities

• Partner Management
• Serve as the primary point of contact for PSA's grading partners, owning the health, satisfaction, and growth of each relationship
• Lead day-to-day management including cross-functional issue resolution with internal teams including Customer Care, Operations, Accounting, and Tech
• Drive program management for global partner implementations
• Cross-Functional Execution
• Partner with product, engineering, operations, marketing, finance, and analytics to launch new programs and support ongoing initiatives
• Manage project timelines, deliverables, and stakeholder updates across internal and external teams
• Anticipate risks, communicate tradeoffs, and keep stakeholders aligned
• Performance & Operations
• Monitor key metrics, synthesize partner feedback, and implement data-driven improvements
• Identify process gaps and build scalable systems for program tracking and reporting
• Communicate program goals, progress, and results to executive stakeholders

Requirements

• 5+ years of experience in partnerships and/or program management, ideally in a consumer technology business
• A strong cross-functional operator who can manage external relationships and internal teams simultaneously
• Highly organized with the ability to prioritize ruthlessly and deliver results in a fast-paced, ambiguous environment
• An excellent communicator - equally comfortable in a partner QBR and an executive update
• Data-driven, detail-oriented, and focused on continuous improvement
• A self-starter and creative problem solver who thrives with ownership
• Someone who's comfortable shifting between strategic thinking and hands-on execution as the situation demands
• A quick learner who's comfortable adopting new tools and systems - whether that's a CRM, ticketing platform, project management tool, or partner-facing tech
• Someone who is able to independently pull, structure, and analyze data to surface insights and support decision-making
• Willing to travel up to 10% of the time and as needed at critical project milestones
• Reasons To Join Us:
• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible t

Benefits

Additional Information

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have. We are hiring a Partnerships Program Manager to be an early and impactful member of PSA's growing Partnerships team. This role focuses on the ongoing management and growth of existing grading partners, helping collectors access PSA services more seamlessly through strong relationships, operational rigor, and cross-functional execution. You'll report to the Director of Strategic Partnerships . We believe there is significant value in in-person collaboration. Candidates within a 1-hour commute of one of our offices will be expected onsite 1-3 days/week; remote and hybrid candidates will also be considered.This will be discussed further as part of the recruiting process.

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