Platform Support Coordinator

Responsibilities

• Support for application issues; ensuring that incidents within our platform or tools are addressed within established SLAs
• Maintain the company's ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk's trading platform
• Assist internal as well as external users of our platform
• Collaborate and share knowledge with fellow team members, both locally and across the globe
• Use agentic AI tools to facilitate issue resolution and speed up day-to-day tasks
• Multi-task, manage, and resolve transactional application support requests
• Executing Stored Procedures and querying our database using SQL
• Take initiative on tickets that can be completed without Development Team assistance
• Contribute to the company's Knowledge Base by the creation of new Articles and updating existing ones
• Light after-hours/holiday coverage

Requirements

• Bachelor's Degree from a four-year university or relevant substitute experience
• 2+ years relevant work experience as a support representative or similar client-facing role
• Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
• SQL and HTML experience is a plus
• Experience with AI tools is not required, but a willingness to learn is expected.
• Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
• General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
• Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
• No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
• Effective time management skills - ability to prioritize and meet deadlines
• Outstanding written and verbal communication skills, including an ability to explain complex subjects to a non-technical audience. #LI-LM2

Benefits

Additional Information

The Trade Desk is a global technology company and the world's leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet - from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide. The world's brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges - from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another. If you're driven to solve meaningful challenges, we'd love to meet you. We are looking to hire a Platform Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We're looking for someone who is enthusiastic about new technology, has some existing technical skills to be successful but more importantly the acumen to learn and grow in the role; you'll never run out of things to learn here. You're a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company.

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