Workforce Management Capacity Analyst
External
Aptive · Provo, UTFull-timeOn-siteToday
Capacity PlanningDocumentationExcelForecastingLeadershipLean
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Requirements
- Certifications in process improvement or analytics (e.g., Lean Six Sigma White, Yellow, or Green Belt) are preferred but not required
- Experience or familiarity with operating in a global or multi-regional environment is preferred
- 3-5 years of relevant experience in workforce management, capacity planning, forecasting, call center or field operations, or a comparable data-driven/analytical role
- Experience working with workforce management, call center, field service, or related enterprise platforms
- Demonstrated knowledge of workforce management principles, including forecasting, capacity planning, staffing models, and schedule execution
- Advanced analytical ability to interpret large data sets and identify trends, risks, and optimization opportunities
- Advanced proficiency in Google Sheets and Microsoft Excel, including complex formulas, modeling, and scenario analysis
- Ability to translate forecasts into actionable capacity plans that support staffing strategies and service levels
- Experience building scenario models to assess operational and volume-driven impacts on workforce needs
- Strong prioritization, risk identification, and escalation judgment in fast-paced environments
- Effective written and verbal communication skills with the ability to present insights to technical and non-technical audiences
- Ability to collaborate across Workforce Management, Operations, Finance, BI, and Technology teams
- High attention to detail with disciplined documentation practices
- Ability to handle sensitive information with discretion and confidentiality
- Strong problem-solving skills with the ability to diagnose root causes and evaluate trade-offs
- Ability to adapt communication style based on audience and context
- To learn more, visit www.aptivepestcontrol.com or follow Aptive on Facebook (@AptivePest
Benefits
$50k-63k Annual SalaryAnnual merit bonus potentialGroup Health, Dental, and Vision plansPet insurance, Life insurance, and EAP benefits401K with employer match up to 4%Paid holidays and paid time offOpportunity for advancementUpbeat and exciting company culture and much more!Responsibilities include:Translate demand forecasts into capacity models that inform staffing requirements, schedule design, and service level attainment across the enterpriseDevelop scenario analyses to evaluate volume variability, operational constraints, and business initiativesPartner with Finance, Operations, and Strategy teams to align workforce models with financial forecasts and long-term organizational goalsProvide analytical insights that influence labor efficiency, cost management, and workforce performance outcomesCollaborate with Forecasting, Scheduling, Real-Time, BI, and Operations teams to align planning assumptions and execution impactsServe as an analytical partner by delivering insights, clarification, and decision support to cross-functional stakeholdersIdentify opportunities to improve capacity planning workflows, documentation, and system utilizationMaintain and enhance workforce tools, spreadsheets, and models to ensure accuracy, scalability, and repeatabilityProduce recurring and ad hoc capacity reports, trend analyses, and executive-ready summariesMaintain disciplined documentation to support auditability, knowledge transfer, and continuous improvementSupport operational change initiatives by assessing impacts, updating capacity models, and partnering with teams on adoptionPerform other related duties as assignedHealth insuranceDental insuranceVision insurance401(k)Remote work optionsPerformance bonus
Additional Information
Location Zip Code: 84604 Job Family: Workforce Planning We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Capacity Analyst position located remotely. This role is responsible for translating demand forecasts into actionable capacity plans that support effective staffing, scheduling, and service-level performance. This role partners closely with Workforce Management, Operations, Finance, BI, and leadership to align workforce strategies with operational goals and financial targets. The analyst provides data-driven insights that support scalable growth, labor efficiency, and informed decision-making across the organization.
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