Operations Executive

About the role

Major Position Responsibilities and Regular Activities include: 1. Property & Tenant Management Oversee day-to-day management of properties across the portfolio (commercial, residential, or mixed-use). Act as primary contact for tenants, ensuring high levels of satisfaction and retention. Manage lease administration, including renewals, rent reviews, break options, and tenant onboarding. Handle tenant issues, disputes, and complaints professionally and efficiently. 2. Facilities & Maintenance Coordinate planned and reactive maintenance across all properties. Manage service providers, contractors, and facilities teams to ensure high-quality, cost-efficient services. 3. Financial Management Prepare, monitor, and reconcile annual service charge budgets and expenditure. Oversee rent collection, arrears recovery, and ensure accurate tenant billing. Support the finance team with property-level reporting and cash flow management. Managing supplier payments. Chasing up unpaid accounts. Account reconciliations. Investigation of variances. Assisting the accountants with audits and preparation of reports. Assisting with the preparation of management accounts. 4. Compliance & Risk Management Ensure compliance with UK property regulations, including health & safety, fire safety, EPC, asbestos, and landlord obligations. Maintain up-to-date compliance records, certifications, and statutory testing schedules. Work closely with insurers and risk consultants to manage claims and mitigate risks. 5. Stakeholder Engagement Liaise with investors and managing agents to provide property updates and operational reporting. Build and maintain positive relationships with tenants, local authorities, and community stakeholders. Support asset managers with strategic initiatives to enhance property value and performance. Maintain accounting ledger using double entry bookkeeping for receipts and disbursements.

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