Sr. Manager, Customer Technical Architects

About the role

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best. To learn more about life at LogicMonitor, check out our Careers Page .

Responsibilities

• Here's a closer look at this key role:
• Partner with sales to achieve quota targets, company goals, foster strong sales and SE relationships
• Coaching/mentoring a team of Customer Technical Architects (CTA's)
• Providing direction to the sales teams for solutions, as well as, the delivery and operational support for our business
• Managing Customer Technical Architects (CTA) development through cross-training, hiring, retention, and skills development programs
• Manage and grow your direct reports along their desired career paths and ensure high performance of your team
• Capable of frequently presenting sales and engineering presentations to our high impact opportunities within the market segment
• Managing the CTA workload with a focus on accuracy and timeliness of responding to customer and internal requests
• Partner with sales management to prioritize CTA engagements based on needs of the customer and the business unit
• Remove internal roadblocks for CTA's to maximize the percentage of the day spent supporting opportunities
• Work with sales enablement team, CTA managers to develop processes and content in support of rapid on-boarding of Customer Technical Architects
• Implement strategies to improve trial win rates, beat the competition, and develop stronger technical buyer relationships
• Improve and create processes that allow the team to operate more effectively
• Analyze Customer Technical Architects statistics/metrics around team performance
• Evaluate and determine hiring ratios of CTA's to ensure appropriate technical coverage for all aspects of the sales team
• Approve and manage expenditures

Requirements

• Bachelor's Degree or equivalent education and 10+ years of related experience.
• Strong communication (oral and written), organizational, presentation, project management and team building skills.
• Strong understanding of business technology landscapes and well versed on the entire portfolio of LM solutions.
• Ability to successfully support/interact with multiple sales teams in a highly transactional environment.
• Ability to work in a fast-paced, entrepreneurial "start-up" environment, requiring skills in critical thinking, influencing, and manag

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