Chief of Staff

About the role

The Chief of Staff to the Chief People Officer is a strategic, builder oriented role responsible for designing the operating system that runs Credit Genie's people function. This position sits at the intersection of analytics, operations, finance, and artificial intelligence, with a mandate to ensure that performance, compensation, headcount, and budget decisions across the organization are informed by a unified, trustworthy source of truth. By instrumenting the employee lifecycle and leveraging agentic AI to automate operational work, this role enables Credit Genie to remain operationally efficient, data informed, and exceptionally fast as the company scales. We are hiring a AI native operator to solve this problem by building technology that scales themselves, empowers leaders across the organization to make data informed decisions, and creates the connected neural network of employee data that informs every meaningful decision in the company. Reporting to the Chief People Officer.

Responsibilities

• Performance Management
• Design and operate the company's performance management process end to end, including calibration, ratings, manager enablement, and feedback loops.
• Blend qualitative inputs (manager reviews, peer feedback, 1:1 themes) with quantitative signals (OKR attainment, output, customer impact) to deliver a coherent, defensible picture of performance across the organization.
• Surface bias, drift, and inconsistency across teams before they become attrition or compliance risk, and partner with leaders to address gaps.
• Compensation Analysis and Rewards
• Operationalize the compensation philosophy through benchmark refreshes, pay band maintenance, and merit and equity cycle modeling.
• Run rewards analyses that connect performance, market data, and retention risk so that every compensation decision is defensible to the employee, the manager, and leadership.
• Partner with the finance team to design the compensation analysis that feeds the payroll forecast and total rewards plan, and ensure parity, transparency, and pay equity across the organization.
• Headcount Planning and Payroll Forecast
• Maintain the rolling headcount plan as a living model by team, by level, by location, and by quarter.
• Partner with finance to design and operate the payroll forecast, including base, bonus, equity, employer taxes, benefits loading, ramp curves, and attrition assumptions.
• Reconcile plan versus actual every month, explain variance clearly, and update assumptions before the next planning cycle.
• Recruiting Analysis
• Forecast hiring throughput against the headcount plan and flag bottlenecks before they impact the operating plan.
• Instrument the full recruiting funnel, including source of hire, time to fill, offer acceptance rate, onboarding success, and quality of hire.
• Technology Stack and Employee Data Infrastructure
• Design and build a best in class people technology stack, including HRIS, ATS, performance, compensation, planning, and payroll, connected through a unified integration and governance layer.
• Establish the data model that links every employee touchpoint (candidate, hire, performer, leader, alum) into a single neural network that informs decisions across the employee lifecycle.
• Set the standard for data integrity through documented schemas, validation, lineage, access controls, and audit trails so that the source of truth is, in fact, true.
• Operational Automation and Agentic AI
• Identify operational tasks that should not be done by humans, and automate them through agentic AI workflows that draft, reconcile, summarize, schedule, route, escalate, and report.
• Implement humans in the loop where judgment matters, and ensure governance, privacy, fairness, explainability, and an auditable trail for every consequential decision.
• Continuously expand the automation portfolio and measure hours saved, cycle time reduced, and decision quality improved.

Requirements

• Demonstrated growth mindset and ownership mentality. You take problems on, finish them, and tell the truth about what worked and what didn't.
• AI native instinct. Hands on experience deploying agentic AI, large language models, or similar automation against real operational problems. You reach for AI before you

Benefits

Additional Information

Company Credit Genie is a mobile-first financial wellness platform designed to help individuals take control of their financial future. We leverage artificial intelligence to provide personalized insights and are building a financial ecosystem by offering tools and services that provide instant access to cash, and building credit. Our goal is to empower every customer to achieve long-term financial stability. Founded in 2019 by Ed Harycki , former Swift Capital Founder ( acquired by PayPal in 2017 ). Backed by Khosla Ventures and led by industry pioneers from companies such as; PayPal, Square, and Cash App, we are well positioned to build the future of inclusive finance through cutting-edge technology and customer-centric solutions.

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