Technical Customer Support Professional

Responsibilities

• Problem Analysis and Reporting: Identify root causes of systematic errors in mission data and report bugs to the engineering teams.
• Customer Installation and Training: Assist customers in setting up workflows for RTK/PPK data integration and Ground Control Point (GCP) management.
• Documentation and Knowledge Sharing: Create FAQs and troubleshooting guides focused on best practices for mission correction.
• Advanced Technical Support: Resolve complex photogrammetry processing failures, including "doming" effects, holes in meshes, and stitching errors.
• What Skills & Experience You Should Bring
• Bachelor's degree in Geomatics, Civil Engineering, GIS, or a relevant technical field.
• Exceptional troubleshooting skills regarding spatial data and 3D modeling.
• Ability to work in different shifts, including night shifts, to support global regions.
• Proven experience or willingness to upskill in providing technical support for complex computer systems or photogrammetry software (e.g., Trimble Business Center, UASMaster, Applanix, Pix4D)
• Practical experience or willingness to upskill domain knowledge in civil construction and earthworks to understand customer goals like calculating earth movements, measuring materials, generating surfaces, etc.
• Technical Skills
• Product Knowledge: In-depth understanding of GIS, photogrammetry principles, including bundle block adjustment, orthomosaic generation, and point cloud densification.
• Manual Data Processing and Correction: The ability to take over and manually re-process jobs that fail the initial cloud automation. This involves understanding the processing parameters and adjusting settings to achieve a successful outcome when the automated engine cannot.
• Point Cloud Cleanup and Editing: Proficiency in manually manipulating point clouds. This includes using software tools to clean up "noise" and remove erratic objects like vegetation spikes, equipment, vehicles, and poorly classified stockpiles that the automated AI failed to segment properly.
• Ground Control Point (GCP) Troubleshooting: The ability to identify when processing fails due to missing, misplaced, or poorly measured GCPs, and knowing how to correct these geospatial referencing issues.
• Technical Writing: Proficiency in documenting resolutions for complex "salvaged" missions and creating user guides.
• AI Utilization: Basic knowledge of AI to train agents with support documents for automated troubleshooting of common mapping errors.
• Infrastructure & Networking: Understanding of Azure/AWS cloud environments and monitoring tools (e.g., Grafana) to troubleshoot cloud-processing bottlenecks.
• Scripting/Programming: Basic understanding of Programming languages to develop support tools or scripts for automated data cleaning.
• Microservices/APIs: Use of tools like Postman to invoke APIs involved in cloud-based photogrammetry processing services.
• Domain Expertise
• Camera & Sensor Knowledge: Proficiency in i

Benefits

Additional Information

Title: Technical Customer Support Professional 2 (Photogrammetry) Job Location: Chennai Night Shift: Yes Our Division: CCFS Cloud Software

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at trimble? Share your experience