Sales CRM Coordinator

Responsibilities

• You'll contribute to our growth strategy by:
• Owning CRM excellence : Acting as the SME for CRM, maintaining data quality, optimising usage, and supporting the team with insights, reporting and best practice across platforms (e.g. Dynamics 365 or similar).
• Driving sales enablement: Supporting the creation and coordination of business development, strategic partnership and go-to-market content, ensuring alignment with key priorities and messaging.
• Creating compelling sales content: Developing and maintaining high-quality sales collateral, presentations and product documentation to support client conversations and growth opportunities.
• Enabling team capability uplift : Coordinating training, knowledge sharing and product insights sessions to uplift capability across the Strategic Growth team.
• Enhancing content accessibility and innovation : Supporting initiatives to improve how content is accessed, including AI-enabled tools for RFPs and due diligence processes.
• Managing tools and platforms : Overseeing key platforms including CRM and collaboration tools, ensuring they are efficient, user-friendly and fit for purpose.
• Delivering events and engagement : Organising and coordinating events, workshops and webinars, ensuring seamless execution and strong engagement.
• Tracking performance and insights : Supporting reporting and dashboards, analysing feedback and metrics to continuously improve effectiveness and impact.
• Ensuring operational and compliance excellence : Acting as a Line 1 control, identifying and managing risks while ensuring all activities align with internal policies and regulatory requirements.

Requirements

• You're a highly organised and proactive professional with a strong foundation in sales operations or coordination, and a passion for enabling high-performing teams.
• Core Experience & Skills:
• 5+ years' experience in a sales operations, sales support, or administrative role
• Hands-on experience working with CRM platforms (experience with Dynamics 365 highly regarded)
• Familiarity with sales reporting and analytics tools such as Excel, Power BI, or Tableau
• Solid understanding of sales processes, pipelines, and performance metrics
• Proven experience working in a fast-paced, cross-functional environment
• Technical Capability:
• Strong proficiency across the Microsoft Office suite , particularly Excel and PowerPoint
• Comfortable working with systems, tools, and data to drive insights and efficiency
• Desirable :
• Understanding of the payment industry - Issuing & Acquiring (highly regarded)
• Knowledge of sales methodologies (e.g. MEDDICC, Challenger, etc.)
• Basic understanding of financial principles related to sales performance
• What Sets You Apart:
• Strong written and verbal communication skills, with the ability to translate information into clear, engaging content
• A collaborative mindset and ability to work effectively across teams and stakeholders
• An analytical approach, with confidence interpreting data and deriving insights
• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines
• A proactive, solutions-focused attitude, with a drive to identify and resolve operational challenges
• Why Cuscal?
• At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all.
• Here, you'll deliver or support interesting, ground-breaking work that has real impact - on Australia's financial services sector and the millions of customers it serves.
• You'll innovate alongside skilled, smart, connected teams.
• And you'll build an impressive, fulfilling career that continues to grow.
• You'll also enjoy a range of benefits, including:
• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities.
• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via 'Cuscal Advantage.'
• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements.
• Join us and reimagine the future
• Ready to make an impact? Click APPLY to join Cuscal today.
• If you're excited about this opportunity, we'd love to explore how you can contr

Benefits

Additional Information

We're looking for a proactive and detail-driven Sales CRM Coordinator to join our Client, Growth & Strategy division and play a key role in enabling our strategic growth agenda. If you enjoy working at the intersection of sales enablement, content creation, and CRM optimisation, this is a fantastic opportunity to make a real impact in a fast-paced, collaborative environment. Your Opportunity In this role, you'll be at the heart of our Strategic Growth team , supporting the delivery of high-impact initiatives that drive business development and strengthen strategic partnerships. You'll bring structure, creativity and coordination to how we develop and deliver sales content, while acting as a key point of contact for CRM best practice and optimisation.

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