Member Experience Specialist
External
Massmutual · Springfield, MA$41K–$50K/yrFull-timeOn-siteToday
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About the role
Serve as the frontline ambassador for the credit union by greeting members, handling transactions (deposits, withdrawals, loan payments), responding to inquiries across channels, maintaining cash drawer accuracy, promoting products, resolving complaints, and adhering to policies and regulatory requirements to enhance member satisfaction and financial well-being.
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