Customer Service Coordinator
External
Cochlear · Mechelen, BelgiumPrepare for this interview
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About the role
Cochlear is looking for a one year fixed term new colleague as Customer Service Coordinator! As a Customer Service Coordinator , you'll be the first point of contact for our customers, ensuring every interaction is timely, accurate, and honest. Your mission is to deliver exceptional service by managing orders, coordinating logistics, and providing solutions that make a difference. This role is perfect for someone who thrives in a dynamic environment and values customer satisfaction above all.
Responsibilities
- Order Management
- Process and confirm orders, ensuring product availability, pricing, and compliance with customer-specific requirements.
- Coordinate shipments and collections across the region.
- Maintain close communication with clinics, retailers, and acousticians.
- After-Sales Support
- Respond promptly to service requests, troubleshoot issues, and manage replacements or repairs.
- Collaborate with technical and clinical teams to resolve field issues.
- Support the Sales Team with after-sales care and upselling opportunities.
- Operational Excellence
- Prepare and act on service reports.
- Participate in workshops, and customer meetings when needed.
- Process Improvement
- Apply and improve established processes and policies.
- Identify inefficiencies and propose solutions for continuous improvement.
- Learning & Development
- Stay up to date on product knowledge, accessories, and software.
- Attend internal and external training sessions.
Requirements
- Patience and attentiveness-great service starts with listening.
- Clear communication skills (written and verbal).
- Strong time management and organizational skills.
- Customer-focused mindset with problem-solving ability.
- Team player with a proactive attitude.
- Proficiency in MS Office (Excel, PowerPoint, Outlook, Word).
- Experience with Oracle ERP, Salesforce, or similar systems.
- Languages: Dutch, French, and English (spoken and written).
- Why Join Us?
- Opportunity to build deep product and service knowledge.
- Continuous development in efficiency and effectiveness.
- Be part of a collaborative team that values innovation and customer care.
Benefits
Additional Information
Change people's lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives.
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