Recoveries Officer
External
Qbe · - Adelaide - 11 Waymouth Street, AustraliaPrepare for this interview
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About the role
We're looking for a driven and customer-focused professional to join our team in a dynamic debt recovery role where no two days are the same. This is an exciting opportunity to take ownership of your own portfolio, deliver exceptional customer service, and make a real impact on business outcomes. In this role, you'll take the lead in managing and recovering outstanding debts through a proactive and strategic approach. You'll explore all available collection avenues, using a combination of negotiation skills, investigation tools, and industry expertise to achieve timely and effective results. You'll thrive in a fast-paced environment where success is measured not only by achieving revenue targets and service standards, but also by the quality of relationships you build. From engaging with clients and third parties to collaborating with legal partners, you'll be a key point of contact, ensuring a seamless and professional experience for all stakeholders. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your New role Delivering a High level of customer service to your portfolio, clients and third parties. Collecting debts in a timely and effective manner Ensuring all collection avenues are investigated Achieving revenue targets and service standards Issuing litigation, utilising search tools, skip tracing and field calling for outstanding debts Working effectively as part of a team including contribution of new ideas, process improvements, team activities and incentives Building and maintaining strong relationships with business contacts including legal firms, clients and other external parties as required About You Experience in Insurance and or recoveries is highly regarded Strong written and verbal communication skills Excellent negotiation skills The ability to prioritise and balance multiple tasks If you have a strong work ethic, team player attitude and the willingness to make a difference then this could be the role for you.
Requirements
- Analytical Thinking, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Management, Debt Collections, Detail-Oriented, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Recordkeeping, Standards Compliance
- How to Apply:
- To submit your application, click "Apply" and follow the step by step process.
- Equal Employment Opportunity:
- QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee Location Adelaide, South Australia. 6 month fixed term contract. Full time Hours. Hybrid Working.
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