Registered Manager

About the role

We're looking for an ambitious Registered Manager who enjoys improving services, developing teams and building a culture of excellence. This is an opportunity to lead a genuine turnaround, not simply maintain an existing service. You will hold CQC registration for the service and take full operational and quality leadership of Sublime Care, working closely with the owner, the Operations Manager, and two Care Coordinators to rebuild consistency across care planning, audits, and compliance. This role is ideal for someone who wants genuine ownership of a service and the opportunity to build something they're proud of.

Responsibilities

• Hold CQC registration as Registered Manager and act as the service's main point of contact with CQC and local authorities.
• Lead the service's improvement plan across all five CQC key questions (Safe, Effective, Caring, Responsive, Well-led).
• Own quality assurance: audits, care plan reviews, medication management, incident reporting and safeguarding.
• Oversee day-to-day use of LogMyCare (our care management system), embedding it properly across the team.
• Manage and develop the two Care Coordinators, setting clear expectations and holding the team accountable to consistent standards.
• Manage staff rostering, recruitment support, supervision, and disciplinary processes in line with policy.
• Build and maintain strong relationships with clients, families, staff and external stakeholders (LAs, CQC, healthcare professionals).
• Report regularly to the owner on service performance, risks, and progress against the improvement plan.

Requirements

• Proven experience as a Registered Manager (or deputy ready to step up) in domiciliary/home care, ideally with direct experience of a CQC improvement journey.
• Level 5 Diploma in Leadership and Management for Adult Care (or equivalent), or willing to work towards it.
• Strong working knowledge of CQC's regulatory framework and fit-person requirements.
• A track record of hands-on quality assurance - someone who checks the detail, not just the headlines.
• Confident, fair people management - able to set expectations and hold a small team to them consistently.
• Comfortable with digital care management systems (LogMyCare experience a plus, not essential).
• Enhanced DBS check (or willingness to obtain one) and right to work in the UK.
• WHY JOIN SUBLIME CARE?
• GBP 50,000 basic salary plus up to GBP 10,000 annual performance bonus.
• Lead the turnaround of an established London domiciliary care provider and play a key role in achieving our next CQC rating.
• Genuine autonomy with direct access to the owner - your ideas will shape the future of the service.
• Work in a business investing in technology, AI, and continuous improvement rather than simply maintaining the status quo.
• Real opportunity to progress into a senior leadership role as the organisation grows.
• PERFORMANCE BONUS
• Bonus of up to GBP 10,000 a year, based on: CQC improvement, compliance KPIs, staff retention, service quality, and operational objectives.
• We're recruiting directly for this role - no agencies, please.

Additional Information

A NOTE FROM THE OWNER "I'm looking for someone I can genuinely trust to lead Sublime Care alongside me. This isn't about filling a vacancy, it's about finding a leader who wants to improve lives, build a great team and make a real difference. If you're someone who enjoys creating high-quality services rather than just maintaining them, I'd love to hear from you." ABOUT SUBLIME CARE Sublime Care is a well-established London domiciliary care provider. We are investing heavily in technology and AI to become one of London's most forward-thinking home care providers, and we're in an active turnaround phase following our last CQC inspection, with a clear plan to strengthen quality, compliance and operations across the service.

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