Sales Operations Manager

About the role

We are seeking a driven Sales Operations Manager who will be responsible for driving operational excellence across the sales organization by enabling effective planning, performance tracking, systems management, and cross-functional coordination. The incumbent will ensure that sales teams are equipped with the right tools, processes, and insights to deliver sustainable growth.

Responsibilities

• Sales Planning & Forecasting
• Lead monthly, quarterly, and annual sales planning cycles
• Develop and track sales forecasts in collaboration with regional/area sales teams
• Monitor demand vs. supply alignment to minimize stock-outs and overstocking
• Performance Management & Reporting
• Design and manage sales dashboards (primary & secondary sales, coverage, productivity)
• Track KPIs: target achievement, territory performance, pipeline health
• Provide actionable insights to Sales Director and leadership teams
• Process & Systems Optimization
• Standardize sales processes across regions (route-to-market, order booking, reporting)
• Manage CRM/SFA tools and ensure high adoption by field teams
• Drive automation and digital initiatives to improve efficiency
• Sales Force Effectiveness
• Optimize territory alignment and coverage models
• Analyze productivity metrics (calls/day, outlets coverage, conversion ratios)
• Support incentive scheme design and tracking
• Trade & Distribution Coordination
• Work closely with distribution teams to ensure execution of sales plans
• Monitor stock availability, pipeline fill, and secondary sales movement
• Identify and address operational bottlenecks in the supply chain
• Cross-Functional Alignment
• Act as a bridge between Sales, Marketing, Finance, and Supply Chain
• Ensure alignment on demand planning, promotions, and launches
• Support execution of key commercial initiatives
• Data Analytics & Insights
• Analyze sales trends, channel performance, and customer behavior
• Provide recommendations to improve revenue, margin, and efficiency
• Develop periodic business reviews (weekly/monthly)
• Governance & Compliance
• Ensure adherence to company policies and sales protocols
• Maintain data accuracy and reporting discipline across teams
• Support audits and compliance checks where required
• Your profile:
• Bachelor's degree (MBA preferred)
• 5-8 years experience in Sales Operations / Commercial Excellence / Analytics (FMCG/Pharma preferred)
• Strong expertise in Excel, Power BI, or similar tools
• Experience with CRM/SFA systems
• Strong business acumen, analytical thinking & problem-solving skills
• Stakeholder management skills
• Why Haleon?
• The future of everyday health is changing. And we're the people changing it. In front of us is an incredible opportunity to go beyond what any of us have done before. And make everyday health more achievable, more inclusive and more sustainable. For more and more people.
• So join us, as we build one of the world's leading consumer companies. Join us to innovate our category-leading brands. To better understand people's everyday health needs. To tackle the biggest barriers that stand in their way. To change individual and societal behavior.
• Join us to work with colleagues who share your restless energy. To explore your interests. To stretch yourself to do the best work of your career. And join us, as together we build a working experience that encourages us all to lead happier, healthier, more productive lives.
• The way we see it, every day is an opportunity for better. And we're going all in to realize it.
• Job Posting End Date
• 2026-06-12
• Equal Opportunities
• Haleon

Benefits

Additional Information

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

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