Client Service Specialist

Responsibilities

• Act as strategic partner to our clients
• Being an expert in your market sector
• Being an innovation agent. Drive change for faster reaction to changing market requirement.
• As a Consultant CSM you will have following key accountabilities:
• External:
• Become a market expert in one or more categories / industry segments
• Deliver insightful presentations and actionable recommendations to our clients
• Drive adoption (i.e. activation, reactivation and engagement) of NIQ platform within client organization by demonstrating clear ROI to client
• Drive gfk platform usage in the client organization
• Educates customers about the most relevant features/functionalities for their specific business needs
• Ensures effective and efficient client training and onboarding of new customers
• Finds and builds, new user base for NIQ offerings
• Identify leads for cross sell and upsell opportunities with the client
• Internal:
• Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages
• Collaborate with other business unit teams to identify opportunities for strategic assignments
• Coordinate internal client services nationally
• In other words: You will make the difference by being the face of our company and its digital solutions!
• Here is what we are looking for additionally:
• Ukraine speaker with very good English language skills
• Suitable for fresh graduates with some at least part-time working experience
• Interest for durable consumer goods product categories and markets
• Strong presentation and communication skills, client-centric approach
• Proactive and consistent engagement with multi-disciplined teams
• Co-ordination and decision making of how to achieve client outcomes and organization goals
• Driving delivery of results for clients & NIQ across diverse cultures, mind sets, disciplines, and influences
• Passion, dedication, and commitment
• Creativity and the ability to address real-world business problems analytically
• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude
• We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
• #LI-SG1
• Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!
• #LI-PP1

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