Delivery Coordinator

About the role

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The Delivery Coordinator is responsible for improving implementation delivery predictability, operational visibility, and cross-functional coordination across the Permitting, Compliance, and Licensing (PCL) implementation portfolio. Acting as a central point of coordination between Project Managers and Technical Implementation Consultants, the Delivery Coordinator proactively manages milestone tracking, implementation timelines, risk identification, and escalation processes to ensure projects progress efficiently and stakeholders remain aligned. This role contributes directly to improving customer experience by reducing surprise delays, increasing transparency around implementation health, and ensuring risks, dependencies, and delivery impacts are communicated clearly and early throughout the implementation lifecycle. In addition to supporting active customer implementations, the Delivery Coordinator is responsible for maintaining and improving operational delivery processes, reporting, dashboards, and implementation tracking methodologies. Strong Delivery Coordinator candidates possess a combination of project coordination experience, operational discipline, and strong communication skills. Successful candidates will demonstrate the ability to manage competing priorities across multiple concurrent projects, facilitate collaboration between technical and non-technical stakeholders, and proactively drive accountability around timelines, risks, and execution. Ideal candidates are highly organized, process-oriented, with a bent towards curiosity and investigation, and comfortable operating in fast-paced environments where priorities and implementation needs may evolve dynamically. What Your Impact Will Look Like Coordinate and maintain implementation milestone schedules, delivery trackers, and project documentation across active PCL implementations Develop expertise with the build process to investigate and confirm status, progress, and risks Ensure Technical Implementation Consultants are providing all information related to build status, progress, risks, and blockers Facilitate alignment and communication between Project Managers, Technical Implementation Consultants, and cross-functional stakeholders Monitor and ensure implementation progress, dependencies, and action items to ensure accurate and timely execution Identify operational bottlenecks, implementation risks, and process gaps, escalating issues as needed Maintain dashboards, reporting tools, operational metrics, and delay tracking documentation Support implementation planning, readiness activities, and delivery forecasting efforts across concurrent projects Assist in developing and improving implementation processes, workflows, operational standards, and reporting methodologies Coordinate recurring status meetings, follow-up actions, and stakeholder communications as needed Demonstrate strong organizational, analytical, and problem-solving skills while managing multiple competing priorities Utilize project management, reporting, and collaboration tools such as Wrike, Jira, Excel, or similar platforms to support implementation operations You Will Love This Job If You Have Strong knowledge of software development, delivery operations, Agile methodologies, and cross-functional project coordination within SaaS or technical environments Strong organizational, time management, and prioritization skills with the ability to manage multiple concurrent implementation efforts and shifting priorities Strong written and verbal communication skills with the ability to communicate effectively with technical teams, Project Managers

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