Staircasing and Resales Consultant (Fixed Term)

About the role

As the Staircasing and Resales Consultant , you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process. Key accountabilities Responsible for delivering a seamless and transparent shared ownership sales service - providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire To act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups Deal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirements Processing application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met Confidently communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactions Responsible for driving sales through proactive case management, approve RICS valuations ensuring the report accurately reflects the current market value What we look for An understanding of shared ownership staircasing and resales A Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases Strong communication and customer service skills Ability to carry out multiple tasks and prioritise workload accordingly Good relationship building skills with internal and external stakeholders

Additional Information

We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Bristol office on a 6 month FTC. At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).

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