OTC Cash App and Collection supervisor

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Job Description: What are we looking for? Bachelor's degree in Finance, Accounting, Business Administration, or related field. 5+ years of experience in Accounts Receivable, Cash Application, Collections, or Order-to-Cash operations. Previous experience leading teams in a shared services or multinational environment preferred. Strong understanding of AR processes, credit management, cash application, and collection strategies. Experience with ERP systems such as SAP, Oracle, JDE, or similar platforms. Advanced analytical, problem-solving, and stakeholder management skills. Strong communication and leadership abilities. Proficiency in Excel, reporting tools, and process automation solutions. What will be your key responsibilities? Lead, coach, and develop a team of collections and cash application specialists, fostering a high-performance and customer-focused culture. Oversee daily collections activities to minimize overdue receivables and improve Days Sales Outstanding (DSO). Monitor customer accounts, analyze aging reports, and implement collection strategies to reduce delinquency and bad debt exposure. Ensure accurate and timely cash application, payment reconciliation, and resolution of unapplied cash. Establish performance metrics, monitor KPIs, and drive continuous improvement initiatives. Collaborate with Sales, Customer Service, Credit, Finance, and external customers to resolve disputes impacting payment collection. Support month-end, quarter-end, and year-end closing activities related to Accounts Receivable. Ensure compliance with company policies, internal controls, SOX requirements, and audit standards. Identify process improvement and automation opportunities to enhance efficiency and scalability. Prepare and present operational performance reports, collection forecasts, and risk assessments to management. What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we're striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in-house Mars University. An industry competitive salary and benefits package, including company bonus.

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