Manager, Group Digital Platforms

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Additional Information

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com PURPOSE The Group Platforms team is responsible for identifying, defining, and managing digital product platforms and technologies to fulfil business objectives. The Group Platforms team operates across FWD Group to: Collaborate with functions to drive the design conceptualisation and development of new business platforms, provide digital product platform management and partner digital solutions. Evolve digital product platform development roadmaps and collaborate on solution design to achieve optimal business outcomes. KEY ACCOUNTABILITIES Detailed job responsibilities are to lead the digital product management and delivery of digital platform solutions with the initial focus on leading a Regional Web Digital Platform Strategy Lead and manage digital platform with a team including Business Analysts, Engineers and UI/UX Designers to solve complex user needs and pain points focusing on roadmap defining the North star metrics that align with Group Digital Commerce Setup a roadmap by aligning with the vision and strategy of digital platform and lead platform management to keep pursuing the platform vision Design Lead multiple workstreams for customer facing applications and lead the execution on platform design through extracting business priorities and fulfilling business needs at both the regional and market level while engage with stakeholders Demonstrate the expertise at applying design thinking methodologies towards the insights gathering of the platform Lead Dev squad together with UX/UI designers to deliver the best user journeys in the digital platform for our customers at both regional level and country level Responsibly for ensuring platform is designed to support scalability, reliability, and efficient maintainability. Amplify Agile practices through design and execution efforts. Ability to gather and document complex user and technical requirements, translate these to multiple business rules and logic specifications, organized within the scrum framework, and able to lead and execute with wider/cross functional technical development teams, and market QA teams Development Lead the product management and execution of the digital platform through extracting business priorities and fulfilling business needs at the regional level Arrange product specs/stories for major platform delivery with a high standard of experience and application of the agile software delivery framework. Able to mentor colleagues and team members on the Scrum environment and process. Technically savvy to work closely with developers, understanding their technical capabilities and constraints Partner technology solutions delivery and business functional teams to embed technologies to support business efficiencies Partner stakeholders to manage platforms roadmaps alongside target business goals. Operations Ensure co-ordinated design, development and deployment plans with business functions and technology solutions delivery teams. Support the operationalization of platform capabilities and best practices consistent with company vision and business goals. Strong Executor: Strongly oriented towards results. Embraces an inner drive that overcomes obstacles and propels through to the finish line of the project delivery while maintaining impeccable quality and integrity Able to dive deep and stay in touch with the details of the expected Group/Country business metrics and the technology. Assess CX feedback and prioritize quick fix optimizations and longer-term strategic fixes Manage the Group/ country backlog to fulfil the Digital platform business strategy and yearly and quarterly roadmaps Support appropriate decisions to ensure digital platforms are planned to support scalability, reliability and efficiency in maintenance across the regional markets. QUALIFICATIONS / EXPERIENCE University degree in Business, Information Technology or equivalent Industry & functional knowledge of the web/app application platform solution Proven experience in successful rollouts and delivery of a digital platform - preferably at regional level 8+ years' working experience in Financial Services - Insurance / InsurTech-Fintech / Start-up environment experience, will be advantageous Expertise in digital best practices and its applicability to lifestyle and financial services Prior experience in managing cross-func

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