Customer Service Representative

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Additional Information

Job ID: 509624 Oldcastle® APG, a CRH Company, is North America's leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer's portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies. Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution of client inquiries or issues. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job. Job Responsibilities Process orders that are received in person, email, via fax and telephone Arrange transportation, including obtaining best price and timely delivery to meet customer needs Assist customers by providing information and product specifications Coordinate deliveries of jobsite and retail locations, including processing/posting of pallet returns and some product returns Work closely with production, yard, shipping and sale staff to get orders out to customers Collaborates with Key Account Managers to exchange information of value within the team Process product returns & refunds Cash/Debit/Credit account transactions May input all Big Box (Rona, Home Depot, etc.) invoices electronically Collaborate with Key Account Managers to provide excellent customer service Provide information to customers; including price quotations/estimating, checking inventory for product availability, providing delivery dates to customers and verifying pricing Communicate with production team as well as yard staff regarding inventory levels Daily filing As time permits may complete project work (for Key Account Managers) such as creating product binders and providing other promotional/information material for contractor's, mason's, architects, engineers, etc. Maintain general office by restocking brochures and promotional materials, price list updates, and office cleanliness Sort incoming mail, and arrange outgoing couriers Conduct physical inventory counts as scheduled May provide back up for Plant Administrator in the event of vacation or leave of absence Complete daily bank deposit Other duties as assigned Job Requirements High school diploma Detailed oriented Advanced computer skills Experience with a multi-line phone system Ability to multi-task and prioritize workload in a fast paced, busy environment Exceptional customer service, communication and problem solving skills Possesses excellent time management and organizational skills

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