Merchant Onboarding Associate
External
Wolt · Wien, AustriaPrepare for this interview
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Responsibilities
- Day-to-day in this role you'll:
- Review and validate merchant documentation and business information to ensure accuracy, completeness, and compliance with internal requirements
- Monitor onboarding progress and maintain accurate case tracking in Monday.com and internal systems
- Communicate across multiple teams within the organization via phone & text to coordinate a seamless merchant onboarding and service experience
- Learn and master internal systems, tools, and workflows to support onboarding effectively
- Maintain accurate records of merchant communication, onboarding status, and follow-up actions
- Identify trends or recurring issues and share insights with the broader team
- Our humble expectations
- You'll do well at Wolt if you:
- Have the charm, empathy, and honesty to build strong relationships
- Are used to high-performance, high-expectation cultures
- Take a hands-on, proactive approach at problem solving and seeing things through
- Have fluent and persuasive written and spoken communication skills in English and German
- Can adapt quickly in a rapidly changing market
- Have around 1 year of experience in onboarding, partner operations, merchant support, or similar roles
- Deliver accurate, on-time work within SOPs while maintaining strong CRM hygiene and data quality
- Are detail-oriented and organized, with the ability to manage and prioritise multiple merchant accounts and tasks simultaneously
Requirements
- Experience with Salesforce, CRM tools, merchant dashboards, or Monday.com
- Familiarity with food delivery, grocery delivery, or marketplace platforms
- Basic understanding of Austrian or German legal entity structures and business documentation
- Experience with onboarding, compliance or document verification processes
Benefits
Additional Information
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we're building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world. Our Onboarding team creates and builds our relationships with merchants. Together, we've helped big brands, local stores and neighborhood restaurants do over €15 billion's worth of business through our platform. We're constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.
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