Healthcare Operations Manager (Clinical Services & Patient Access) #HDC

Responsibilities

• Lead and oversee daily healthcare operations, ensuring smooth delivery of patient access, pre-registration, scheduling, referral coordination, and administrative services.
• Drive operational excellence by implementing process improvements that enhance patient experience, service quality, and organizational performance.
• Partner closely with clinical, nursing, administrative, and leadership teams to streamline workflows and improve cross-functional collaboration.
• Manage and develop high-performing teams, including managers, supervisors, team leaders, and frontline staff.
• Monitor workforce planning, staffing requirements, and resource allocation to support service demands and operational objectives.
• Champion patient-focused initiatives while maintaining compliance with healthcare regulations, policies, and quality standards.
• Lead strategic projects related to patient access, revenue cycle operations, service expansion, and healthcare transformation initiatives.
• Analyze operational performance metrics, identify improvement opportunities, and develop actionable business strategies.
• Support financial stewardship through effective resource management, budgeting considerations, and operational planning.
• Handle service recovery matters and resolve operational challenges with professionalism and a solutions-oriented approach.
• Facilitate change management initiatives and foster a culture of continuous improvement, innovation, and service excellence.

Requirements

• Degree in any discipline from a recognized institution.
• At least 5 years of healthcare operations, clinical operations, patient access, revenue cycle, or related healthcare management experience.
• Proven experience leading and developing teams in a healthcare environment.
• Strong stakeholder management and communication skills with the ability to engage across all levels of an organization.
• Demonstrated ability to drive operational improvements, manage projects, and implement change initiatives.
• Analytical, resourceful, and capable of making sound business decisions in a fast-paced environment.
• Experience in patient access, healthcare administration, clinic operations, or hospital operations will be highly advantageous.
• Why Apply?
• Opportunity to lead impactful healthcare operations initiatives.
• Exposure to large-scale healthcare projects and organizational transformation.
• Collaborative and professional working environment.
• Career growth and leadership development opportunities.
• Interested applicants are invited to submit their updated resume to leonleong@recruitexpress.com.sg with the subject header:
• "Healthcare Operations Manager"
• Leon Leong De Cong
• R1551708
• Recruit Express Pte Ltd
• EA License No. 99C4599

Additional Information

Are you a strategic healthcare operations professional with a passion for driving service excellence, operational efficiency, and patient-centric care? Join a dynamic healthcare environment where you will play a key role in leading teams, optimizing workflows, and delivering impactful healthcare services.

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Company Intel

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