Program Manager, Team Engagement & Effectiveness

About the role

We are hiring a Program Manager, Team Engagement & Effectiveness to support a global analytics and data science organization, with this role based in Mexico City and working closely with teams across the US and UK. This role is part of our Global Product Insights (GPI) team and is accountable for building and scaling the systems that enable a high‑performing, connected, and continuously learning GPI organization. This role focuses on the operating system of the team, driving engagement, psychological safety, learning velocity, and internal reputation. It does not own product delivery; it owns the conditions that make exceptional delivery possible. You will design and operationalize repeatable, data‑informed engagement mechanisms, translate qualitative team signals into measurable improvements, and partner closely with leadership to strengthen culture at scale across an AI‑driven analytics and data science organization.

Responsibilities

• Own and manage program and project initiatives from planning through execution and follow-up.
• Coordinate initiatives across global, distributed teams, aligning stakeholders across time zones and priorities.
• Lead team engagement, learning, and development activities that improve collaboration and effectiveness.
• Identify opportunities to improve team processes, efficiency, and overall experience.
• Define and track simple success metrics and share progress with leadership.
• Establish regular engagement rhythms such as all-hands meetings, retrospectives, and feedback loops.
• Support recognition, visibility, and internal communication efforts that reinforce team connection and impact.
• Partner closely with leadership to translate team feedback into actionable improvements.

Requirements

• Approximately 3-5 years of experience in program management, people operations, organizational development, or a related area, or equivalent practical experience.
• Ability to manage multiple initiatives at the same time with strong organization and follow-through.
• Experience collaborating with cross-functional and global teams.
• Comfort working with both qualitative feedback and basic metrics to inform decisions.
• Clear, thoughtful communication and facilitation skills with diverse audiences.
• A people-centered approach, including empathy, collaboration, and respect for different perspectives.
• Ability to work independently while maintaining close alignment with leadership and stakeholders.
• Experience supporting analytics, product, or data science teams is helpful but not required.
• Willingness to go into the office twice a week in Reforma.
• Work in a way that works for you
• Working for you:
• We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Private Medical/Dental Plan
• Savings Fund
• Life Insurance
• Meal/Grocery Voucher
• About the business:
• We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
• We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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• We are an equal opportunity employer: qualified applicants are considered for and treated during employment withou

Benefits

Additional Information

How would you design programs that help global analytics and data science teams stay engaged, connected, and effective as they scale? Do you enjoy turning team feedback, signals, and ideas into practical initiatives that improve how people work together every day? About our Team: LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

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