Senior Manager People Services

About the role

Bandwidth , a prior "Best of EC" award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

Responsibilities

• Drive and support strategic people initiatives including workforce planning, talent management, performance management, and organizational design. Partner with leadership on long-term people development, department planning, and staffing strategies to ensure sustainable team performance.
• Coach and influence managers to strengthen leadership capability, supporting them in employee development, performance management, and decision-making. Partner with other Business Partners to design and deliver leadership development initiatives across the organization.
• Proactively assess business needs and ensure effective delivery of People programs by aligning with business priorities and coordinating with People Services functional teams across regions.
• Provide guidance on employee relations matters, including conflict resolution and the consistent application of People policies, procedures, and practices. Support fair, compliant, and timely resolution of employee issues.
• Foster a positive, inclusive, and engaging work environment across the region by promoting and organizing company engagement initiatives and cultural programs.
• What You Need:
• Education:
• Bachelor's degree in Human Resources or similar

Requirements

• Proven experience as an HR Business Partner or in a similar strategic HR role, preferably in an international or multi-country environment
• Knowledge:
• Broad and deep HR expertise across core disciplines including employee relations, change management, organizational development, coaching, and compensation/career frameworks
• Experience operating in a cross-functional, international environment, partnering with HR Centers of Excellence (e.g. Compensation, Benefits, Talent Acquisition) and navigating diverse employment laws and cultural contexts
• Strong understanding of EU and regional employment laws; experience engaging with employee representative bodies (e.g. works councils, CPPT) is a plus
• Functional understanding of business unit operations, structures, and workflows
• Strong interpersonal, verbal, and written communication skills, with the ability to build trust, influence stakeholders, and han

Benefits

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Bandwidth? Share your experience