Assistant Loan Servicing Manager

Benefits

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We are changing FINANCE to finance CHANGE! At Climate First Bank , we're redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services-including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans-all designed to power a better future. We're proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in St. Petersburg, Winter Park, Mount Dora , and a growing digital presence , we're proving that banking can be a force for good. We don't just support environmental and social causes-we're built on them. Under our Holding Company, Climate First Bancorp , we are also powered by OneEthos. OneEthos operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools-especially in climate finance and solar lending. Join the Movement We're seeking driven, mission-aligned individuals ready to make an impact. If you're passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of goal-setters, go-getters, problem solvers, thought leaders, and changemakers . We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. Thrive at Climate First Bank At Climate First Bank, we're investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation - In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage - 100% employer-paid for employees; employer contribution for dependents by Us Medical, Dental & Vision Insurance Health Savings Account (HSA) Free Telemedicine access via Teladoc Financial Wellness & Wealth Building 401(k) with 6% Employer Match - No Vesting Period. Employee Stock Options Exclusive Employee Banking Perks 0% Financing for Employee Solar Loans Employee Only Mortgage Product with exclusive interest rates and terms. 0% Financing for Eligible Electric Vehicles (EVs) Referral Incentives Generous Paid Time Off 2-4 Weeks of Vacation based on officer level plus additional tenure-based time. 64 Hours of Paid Sick Time for all full-time employees. Protection & Peace of Mind Company-Paid Life Insurance Short- & Long-Term Disability Insurance Voluntary Life, Accident & Critical Illness Coverage Employee Assistance Program (EAP) with free counseling, legal, and financial services. Now Hiring: Assistant Loan Servicing Manager We're seeking an Assistant Loan Servicing Manager to support the management of the Bank's loan servicing function within the Loan Operations team, overseeing the day-to-day servicing of commercial and consumer loan portfolios. With a strong focus on operational excellence and regulatory compliance, you'll help deliver a high-quality servicing experience while championing process improvement and scalability initiatives. You'll also act as a key liaison between Loan Operations leadership and servicing staff. What You'll Contribute: Loan Servicing Operations & Portfolio Management Support day-to-day loan servicing activities. Ensure timely and accurate processing. Monitor workflows and deadlines. Serve as escalation point for complex issues. Monitor loan maturities, delinquencies, and exceptions. Ensure timely resolution of issues. Oversee escrow administration. Ensure proper tracking of collateral and insurance. Reporting, Quality Control & Risk Management Oversee quality control processes. Perform periodic reviews of work. Ensure compliance with regulations and policies. Maintain strong internal controls. Review servicing metrics and KPIs. Team Leadership, Support & Continuous Improvement Provide training and coaching to team members. Assist with onboarding and performance feedback. Support workload distribution and cross-training. Support high-priority inquiries received from customers and internal partners. Partner with internal departments. Identify trends and improvement opportunities. Drive efficiency and process enhancements. Support system upgrades and new initiatives. Champion Our Mission, Protect What Matters Adopt a commitment to environmental, social, economic, and racial justice. Stay informed of applicable regulatory requirements and complete all mandatory compliance

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