Group Manager Digital Operations

Responsibilities

• Partner with the business to develop and implement IT operational strategies that support business objectives, ensure alignment between IT services and organisational needs, and drive enhanced outcomes;
• Oversee all operational teams within Digital Operations, ensuring effective, efficient delivery of services across Service Delivery, Applications, Infrastructure, and Networks and Operational Technology;
• Drive continuous improvement of operational performance, including lifecycle management, environment governance, patching, upgrades, and adoption of best practice operational standards;
• Lead the development and execution of IT operations strategies and roadmaps, ensuring alignment with enterprise architecture and technology standards and leveraging emerging technologies to enhance operational capability;
• Manage IT operational budgets, vendor relationships, and service level agreements, ensuring optimal commercial outcomes, high service standards, and strong vendor performance through structured governance and regular reviews;
• Ensure operational resilience by maintaining robust business continuity and disaster recovery practices, proactively managing operational risks, and ensuring compliance with relevant legal, regulatory, and organisational governance requirements;
• Establish and maintain comprehensive metrics and reporting systems to measure and communicate the performance, value, and effectiveness of IT operations, including operational trends, risk indicators, and vendor performance;
• Lead, develop, and inspire Digital Operations teams, fostering a high performance culture, building leadership capability, and ensuring effective workforce planning, capability development, and adherence to operational governance, safety, and quality standards; and
• Lead the development, maintenance, and continuous improvement of operational governance documentation, ensuring consistent adoption of operational standards and IT service management processes.
• About you
• Your skills and experience will include:
• Tertiary qualification in Business or IT Systems or equivalent level of skills and knowledge gained through experience;
• Valid driver's licence;
• Formal training or certification in IT service management practices such as ITIL, or equivalent operational governance frameworks;
• Previous experience leading multidisciplinary IT operations teams;
• Demonstrated capability in delivering IT operational strategy, service management uplift, and governance maturity;
• Proven success managing complex technology environments (cloud, SaaS, on-prem, networks, OT);
• Strong commercial acumen with deep vendor and contract management experience;
• Expertise in operational resilience, including business continuity and disaster recovery;
• Ability to balance competing priorities across operations and projects while optimising resources;
• Strong stakeholder and executive engagement skills with the ability to influence across the organisation; and
• Proven ability to lead organisational change, embed new ways of working, and lift operational performance

Benefits

Additional Information

About Flinders Port Holdings Flinders Port Holdings own and operate Flinders Adelaide Container Terminal, the port of Port Adelaide as well as the six key regional ports of Port Giles, Port Lincoln, Wallaroo, Port Pirie, Klein Point and Thevenard. We also provide integrated supply chain solutions through Flinders Warehousing and Distribution. Beyond ports, we deliver hydrographic survey services through HydroSurvey Australia. Flinders Port Holdings is ranked as one of South Australia's top 10 companies, with an annual turnover of more than $300 million. We employ over 650 people and indirectly support 24,000 jobs in South Australia. Through our operations we facilitate over $25 billion in international trade annually and are the key platform for South Australian two-way trade in goods. Role Overview We're searching for a dynamic Group Manager Digital Operations to take charge of our organisation's IT environment and lift the performance, reliability and maturity of our digital services. If you're a strategic leader who loves stabilising complex environments, uplifting capability, and delivering seamless IT operations across infrastructure, applications, networks, OT and service delivery - this role is for you.

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