Desktop Support Engineer

About the role

Requirement to support: - Desktops and laptops including monitors, keyboards, mouse,webcams etc. - Desktop operating systems - Printers and multi-functional copiers - Commercially off the shelf applications for office automation such as Microsoft 365 - Customer's enterprise business applications - Cybersecurity related software - Meeting Room equipment for Teams/Zoom meetings - Mobile devices such as smartphones and tablets - IP phones - VPN client for remote access - Virtual Desktop Infrastructure (VDI) Responsibility - Setup and configuration services e.g. onboarding EUCDswhich includes support for all IT related applications and services used by theusers or required by the EUCDs. - Incident handling services e.g. troubleshooting EUCDs whichincludes support for all IT related applications and services used by the usersor required by the EUCDs. - On-site service counter - Desk side support - Premium service support for VIPs - Account management e.g. Active Directory (AD) /Azure AD(ADD) account, grouping, email/mtg room - Software distribution services e.g. Software catalogueservices/software distribution with Authorised software management workflow - Patch management services e.g. Patch and firmware upgradeincluding BIOS for endpoint devices - Endpoint security protection services - Network access control support services - Multi-factor authentication management services including MS Self Service Password Reset (SSPR) management - Mobile device management (MDM) services - Microsoft Teams with VOIP support for softphone &handphone - Desktop Imaging

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Company Intel

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