Service Coordination Team Leader

About the role

As a Team Leader, Service Coordinator at HomeMade, you'll be at the heart of our customer experience, supporting and guiding our Service Coordinator team to deliver exceptional, high-quality service every day. You'll act as the first point of escalation, providing hands-on guidance, real-time coaching, and support on complex coordination cases, helping your team thrive and grow. In addition to leading and mentoring your team, you'll maintain your own portfolio of coordinators, modelling best practice in service coordination. This role is the bridge between day-to-day operations and management oversight, ensuring HomeMade customers receive timely, efficient, and compliant services, all while embodying our mission, vision, and values. To support our customers and keep operations running smoothly, we require flexibility to work within the following operating hours: Monday to Friday, 7:00am - 7:00pm, and Saturdays, 7:00am - 12:30pm. Full-time team members work 38 hours per week, with schedules rostered within these operating hours.

Responsibilities

• The values we live by
• Put People First 🫶🏼
• People and relationships matter most.
• Foster Freedom 🪁
• Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions.
• Do The Right Thing 💖
• Be fair, honest, open, ethical, and transparent.
• Be Bold 💡
• With a vision to imagine and create a brighter future.
• Values we share as part of Attain Healthtech
• Break New Ground 🧨
• We simplify care with creativity and bold ideas.
• Make It Matter💟
• We put people at the centre and create impact that improves lives.
• Own The Outcome🥇
• We aim high, deliver excellence and drive results that last.

Benefits

Additional Information

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. We're driven by helping customers attain better outcomes This position is part of the HomeMade team. About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. You'll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others. To find out more, visit https://homemadesupport.com.au/

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