Mgr Financial Clearance - REMOTE

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Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $65,124.80 - $117,208.00 Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations . Schedule Details: Monday through Friday Scheduled Hours: 8:00am to 4:30pm Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 40 Cost Center: 99940 - 5478 Financial Clearance This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Under the general direction of the Director of Financial Clearance, manages the daily operation of assigned area within Patient Access Services. Performs a variety of complex duties and management of Financial Clearance and/or registration personnel and activities to ensure the efficient processing of patients and collection of patient liabilities. Coordination of daily activities for Patient Access Services, including but not limited to scheduling of staff, maintenance of workqueues, and statistical reporting. I. Major Responsibilities: 1. Designs, monitors and implements registration, referral and verification guidelines, as well as collection of patient liabilities to ensure an accurate and efficient process for Patient Access Services. 2. Ensures scheduling verification, referral and pre-arrival registration processes are integrated and accurate information flows on a timely basis. 3. Sustains the Avaya (call center server application) service level standards by monitoring and analyzing volume and staffing levels and making adjustments as required. 4. Works closely with ambulatory services senior management, physicians, clinical leaders and other departments to ensure harmonious relationship and atmosphere of teamwork. 5. Oversees and monitors workqueues and reports for Patient Access Services. 6. Monitors the registration and financial clearance process to ensure high quality customer service. 7. Ensures the financial clearance process is completed timely and accurately prior to patient arrival whenever possible. 8. Monitors workqueues and reports to ensure follow-up when financial clearance is not obtained prior to patient arrival. 9. Manages workqueues and reports to ensure appropriate productivity and quality standards are achieved. 10. Manages all applicable escalation workqueues. 11. Oversees collection of patient liabilities as appropriate. 12. Position is a working managerial position. May act as Patient Access Representative, Financial Clearance Representative, and/or Registration Representative when necessary. 13. Ensures compliance with EMTALA regulations (Emergency Medical Treatment and Labor Act) 14. Ensures that department complies with UMMHC established policies, quality assurance programs, safety, and infection control policies and procedures. 15. Ensures adequate equipment and supplies for department 16. Assists Director in development and maintenance of departmental policies, procedures and objectives. 17. Finalizes, signs off and submits payroll on a weekly basis as applicable. 18. Ensures compliance to all health and safety regulations and requirements. 19. Ensures strict standards of patient confidentiality are met. 20. Organizes and maintains clear channels of communication with staff. 21. Exhibits appropriate communication with all levels of personnel. Standard Management Level Responsibilities: 1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities. 2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met. 3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved. 4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives. 5. Encourages and supports diverse views and approaches, demonstrates S

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