Business Systems Analyst

About the role

We are seeking a Business Systems Analyst with strong project delivery experience to lead enterprise system initiatives across CRM, ERP, and operational platforms. This role is best suited for someone who can bridge business and technical teams and has hands-on experience driving system implementations from design to go-live. You will work closely with stakeholders across Sales, Operations, Finance, Customer Service, and Supply Chain to deliver scalable system solutions that improve business efficiency.

Responsibilities

• Project & Delivery Ownership
• Lead end-to-end delivery of enterprise systems projects (requirements → design → implementation → go-live → support)
• Manage project scope, timeline, risks, dependencies, and stakeholder communication
• Drive cross-functional alignment across business teams, IT, and external vendors
• Proactively identify blockers and drive resolution
• Business Analysis & Process Improvement
• Gather and translate business requirements into:
• o Functional specifications
• o Process flows
• o User stories
• Analyze and optimize end-to-end business processes across systems
• Support solution design with a focus on scalability and operational efficiency
• Systems & Technical Collaboration
• Partner with engineering and data teams on:
• o System integrations
• o Data flows
• o Process automation
• Support platforms such as:
• o Microsoft Dynamics 365 CRM
• o SAP ERP
• o Other enterprise and operational systems
• Understand system architecture at a conceptual level (APIs, integrations, data models)
• Implementation & Adoption
• Support system testing (UAT), training, and go-live readiness
• Drive user adoption and change management
• Monitor post-launch performance and recommend improvements
• Required Qualifications
• Bachelor's degree in information systems, Computer Science, Business, Engineering, or related field
• 5+ years of experience in Business Systems, IT Business Analysis, or Systems Implementation
• Proven experience leading enterprise system implementation projects end-to-end
• Strong project management skills:
• o Scope, timeline, risk, stakeholder management
• Experience working across multiple business functions (Sales, Ops, Finance, Supply Chain, etc.)
• Strong ability to translate business needs into system solutions
• Excellent communication and cross-functional collaboration skills
• Bilingual in English and Chinese (Mandarin)
• Technical Expectations (Important)
• Solid understanding of:
• o System integrations
• o Data flows
• o APIs (conceptual level; coding not required)
• Experience working with technical teams on system enhancements and integrations

Requirements

• Experience with:
• o Microsoft Dynamics 365 CRM
• o SAP ERP
• o Enterprise BPM
• Experience in manufacturing, automotive, or supply chain-driven environments
• Familiarity with Agile / Scrum or hybrid delivery models
• Experience working with external vendors or system integrators
• Basic knowledge of SQL, reporting, or BI tools
• PMP / Scrum certification is a plus
• What Makes You Successful in This Role
• You can drive projects forward in complex, cross-functional environments
• You are comfortable working with both business stakeholders and technical teams
• You have hands-on experience delivering real system implementations, not just documentation
• You can balance big-picture thinking with execution detail
• Why Join Us
• You will play a key role in driving high-impact enterprise system initiatives that directly support business growth and operational efficiency. This is an opportunity to work on large-scale systems while influencing how technology supports the organization

Additional Information

The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time. Pasadena, CA (Onsite) Full-time Salary: 90K to 110K

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