Senior Project Manager- Temp

About the role

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the Senior Project Manager, Service Delivery .

Responsibilities

• The Senior Project Manager, Service Delivery supports the Service Delivery organization by leading client-facing benefits administration initiatives focused on service delivery excellence, operational readiness, and annual enrollment (AE).
• This role plays a critical part in driving successful client engagements, improving delivery consistency, and supporting long-term client satisfaction, retention, and growth.
• WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Client-Facing Benefits Administration Project Leadership
• Lead and manage client-facing projects within a benefits administration environment, ensuring alignment between client expectations, service delivery teams, and cross-functional partners
• Drive projects related to client onboarding, service delivery enhancements, platform configuration, operational readiness, and annual enrollment execution
• Act as a primary project leader supporting Service Delivery teams by proactively identifying risks, managing dependencies, and resolving issues that may impact client timelines or experience
• Ensure all client initiatives align with defined goals related to client health, satisfaction, retention, and long-term partnership success
• Serve as a trusted partner to internal delivery teams to ensure clarity, accountability, and high standards of execution for client commitments
• Annual Enrollment (AE) & Service Delivery Initiatives
• Lead and/or support annual enrollment-related client projects, including planning, cross-team coordination, readiness tracking, execution support, and post-AE analysis
• Partner with service delivery, technology, product, and operations teams to ensure smooth execution during high-volume, time-sensitive benefit cycles
• Manage competing client priorities and mitigate risk during peak enrollment periods through strong organization and prioritization
• Identify lessons learned and drive continuous improvement to enhance future annual enrollment execution
• Integrated Client Project Management & Execution
• Develop, maintain, and execute detailed client-facing project plans using Smartsheet as a primary tool, along with Jira and other project management platforms
• Apply Agile, Scrum, or Waterfall methodologies based on client needs, scope, and delivery timelines
• Facilitate collaboration across service delivery teams, internal partners, and external vendors
• Track project timelines, risks, issues, and dependencies to ensure successful client outcomes
• Communicate project status, milestones, risks, and outcomes clearly and consistently to stakeholders, with a strong focus on client impact and delivery readiness
• WHAT YOU NEED TO SUCCEED (Required Education and Experience)
• Bachelor's degree required; advanced degree preferred
• 5-10 years of experience working with benefits administration products and platforms in a client-facing or service delivery environment
• Demonstrated experience servicing external clients and leading client-driven initiatives within benefits administration or benefits technology
• 2-5 years of direct project management experience managing complex, cross-functional,

Benefits

Additional Information

Want to be a bswifter? At bswift we've been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We're looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! This is a 12 month temporary role- benefits eligible.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at bswift? Share your experience